A
Call Intelligence
Kishore with Vimal — Jan 24, 2026 15:58
Deal Closed
Warm
Call History
9 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
100.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Kishore.
Low Performance: Vimal
Vimal scored 1.0/10 on call with Kishore. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega 3 Triple Strength & Double Strength
Deal Value
₹1,688
Purchase Date
Feb 12, 2026
Discount Offered
50.00%
Calls Before Closure
9
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Malayalam
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:06 (7s)
Primary Language
Malayalam
Code Switching
None
Total Speaker Turns
4
Rep Words / Customer Words
2 / 12
Rep Longest Monologue
1s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:01
Customer mentions 'Phone eduthittu evideyaavunnu'
Indicates a logistical or personal conversation rather than a sales pitch.
Topics Discussed
Phone location
Personal context
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | neutral | The customer is speaking about a phone location/status, not the product. |
Call Transcript
Click to expand
Speaker 0
0.01s
Phone eduthittu evideyaavunnu.
Speaker 1
0.73s
Enthaa?
Speaker 0
1.83s
Pinne poojhikkaan paadunnu. For example kadavathukka enikku.
Speaker 1
6.39s
Aa