A
Call Intelligence
Sandeep Ghosh with Vimal — Feb 10, 2026 13:13
Deal Lost
Warm
Call History
3 attemptsRep Performance
7.0/10
Pitch Effectiveness
5.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Sandeep Ghosh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Moderate
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
22% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:03 (64s)
Primary Language
English
Secondary Language
Bengali/Hindi
Code Switching
Low
Total Speaker Turns
31
Rep Words / Customer Words
102 / 78
Rep Longest Monologue
5s
Customer Longest Monologue
10s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Out of station
na actually I am out of station I am not in Guwahati.
|
logistics | Customer | Yes | acceptance and scheduling | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Other | Follow up on an enquiry for a comprehensive blood panel. |
Key Moments
200:32
Clarification of Brand
Customer finally understands who is calling after initial audio/clarity issues.
00:46
Logistical Constraint
Customer explains he is out of station, shifting the call from a sales pitch to a scheduling task.
Discovery Questions
1
Q1
have you taken it [the test]?
Trust Signals
2
Customer provides specific location details (Guwahati)
Customer provides a specific timeline for availability
Resistance Signals
1
Initial confusion about the caller's identity ('ai kud nat get yu')
Confusion Signals
1
Rep's name/company name was initially unclear to the customer
Topics Discussed
Advanced Blood Test
Location/Guwahati
Follow-up timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite response to greeting. |
| Discovery | 2 | neutral | Confirms he hasn't done the test yet. |
| Closing | 3 | neutral | Provides a specific timeline for follow-up. |
Call Transcript
Click to expand
Speaker 0
0.87s
Hello.
Speaker 1
2.01s
hello
Speaker 0
2.57s
Ani ekta ekdom Sandeep Ghosh.
Speaker 1
4.23s
Haa?
Speaker 0
5.01s
ya sandeep ghosh how are you doing?
Speaker 1
6.85s
Fine.
Speaker 0
7.99s
yaar naadeb goshtam. hello yaar from i o dot du.
Speaker 1
11.11s
Huh?
Speaker 0
12.07s
This is Vimal over here from IO.
Speaker 1
13.85s
Ha.
Speaker 0
14.79s
ya sir, i am here for a 181 advanced letter.
Speaker 1
17.23s
Sir, good morning sir. Sir, Krishan, Krishan, thank you sir, Krishan.
Speaker 0
21.23s
hello.
Speaker 1
22.33s
haa tell me tell me.
Speaker 0
23.65s
ya ya you enquired for a one eighty one advanced bullet test sir have you taken it? ya we are of ibo health care.
Speaker 1
30.03s
ai kud nat get yu.
Speaker 0
32.51s
I am calling from IO Health Care sir. We are based out on Chennai.
Speaker 1
35.83s
Ha.
Speaker 0
36.77s
ya you enquired for blood test advanced blood test one eighty three.
Speaker 1
42.47s
oh not yet done not yet done.
Speaker 0
45.07s
not yet done. okay.
Speaker 1
46.13s
na actually I am out of station I am not in Guwahati.
Speaker 0
49.39s
Okay. So let's
Speaker 1
49.61s
So let me get back once it will take another four five days.
Speaker 1
54.59s
to maybe not before coming monday i will be available in guwahati.
Speaker 0
59.59s
Understood alcohol okay.
Speaker 1
60.59s
Okay.
Speaker 0
61.85s
Achha achha thank you sir. Thank you.