A
Call Intelligence
Deepak with Vimal — Feb 18, 2026 15:16
Deal Lost
Cold
Call History
5 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Vimal
Vimal scored 1.0/10 on call with Deepak. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Deepak. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Deepak.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Unknown
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
outbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
information_sent
Call Structure
Duration
0:14 (15s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Low
Total Speaker Turns
5
Rep Words / Customer Words
8 / 22
Rep Longest Monologue
2s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:00
Voicemail Greeting
Indicates the prospect is unavailable; call is a non-starter.
00:13
Agent Name Verification
Agent confirms the lead's name (Deepak) despite the voicemail.
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Automated voicemail greeting. |
Call Transcript
Click to expand
Speaker 0
0.47s
Millions of people around the world every day don't answer their phone calls.
Speaker 1
1.03s
Haan hello.
Speaker 0
4.99s
You've reached one of them. Thank you and have a nice day.
Speaker 1
10.09s
Hello.
Speaker 1
13.35s
Hello, main speaking with Deepak.