A
Customer Deepak
Phone +918122677890
Rep Vimal
Team Sales
Date 2026-02-16 15:37
Duration 17:50
Source None

Call History

5 attempts
Total Attempts5
First CallFeb 16, 2026
Last CallFeb 24, 2026
Total Talk Time19.1 min
Pitch Effectiveness
8.5/10
Engagement
9.5/10
Conversion Probability
60.0%
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 12.50%
Calls Before Closure 5
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Influencer
Lead Type b2c

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 5
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique direct_close
Call Ending natural_end

Call Structure

Duration 17:50 (1071s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 168
Rep Words / Customer Words 1842 / 312
Rep Longest Monologue 120s
Customer Longest Monologue 15s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Price

Objections

1
Objection Category Raised By Handled Technique Quality
High Package Price
Ippo indha motha test ippo pannanumna enna package enna price varum?
price Customer Yes value stacking & discounting Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep 120000.00 Neutral Main comprehensive health screening package
epigenetic test Rep 47000.00 Neutral Individual component of the package
postural correction Rep 2000.00 Interested Optional add-on service

Key Moments

4
00:50
Customer mentions previous visit
Established high trust and brand familiarity early.
04:18
Explanation of Epigenetic testing
Shifted the conversation from a 'test' to a 'lifestyle evaluation'.
12:08
Customer discusses wife's protein diet
Deepened rapport and allowed rep to showcase expertise in nutrition.
15:00
Price reveal and discount offer
The critical transition to the commercial phase of the call.

Discovery Questions

3
Q1 Health backup generally paakkureengala illa ungalukku eadhavadhu health goal irukkungala?
Q2 Amma age enna?
Q3 Neenga ippo idhu maadhiri test eduthurukkeengala full body checkup?

Trust Signals

3
Sharing personal family health details
Recalling previous visit to the center
Engaging in long-form technical discussion

Enthusiasm Signals

2
Asking about specific tests like postural check
Sharing wife's diet experience

Resistance Signals

2
Hesitation on price (asking for individual costs)
Need for family consultation

Confusion Signals

1
Confusion about protein vs carbs (handled by rep)

Topics Discussed

Longevity Reverse Aging Biomarkers Epigenetics DEXA Scan Visceral Fat Gut Microbiome Amino Acid Profiling Heart Health (CTGC/3D Imaging) Protein Diets Sugar Consumption

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 positive Recognizes the rep and is open to talk.
Discovery 2 neutral Provides details about mother's age and previous visits.
Pitch 3 neutral Asks clarifying questions about protein and specific tests.
Closing 4 neutral Wants to review documents before committing.

Call Transcript

Click to expand
Source File +918122677890 16-2-2026, 3-37-16pm.mp3
Transcript +918122677890_16-2-2026,_3-37-16pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20413