A
Call Intelligence
Kulasekaran with Vimal — Feb 10, 2026 12:42
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
15.30%
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
follow_up_scheduled
Call Structure
Duration
14:04 (844s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
185
Rep Words / Customer Words
1482 / 412
Rep Longest Monologue
62s
Customer Longest Monologue
15s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Logistics/Distance
nandapur is very far off for me.
|
serviceability | Customer | Yes | reassurance/serviceability check | Excellent |
|
Price/Conclusion
just as a costing and other things because it will help me to come to a conclusion faster.
|
price | Customer | Yes | value stacking & discounting | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 16000.00 | Interested | Core offering discussed for home collection. |
| epigenetic test | Rep | 56000.00 | Neutral | Advanced testing for biological age. |
| chennai 5-star hotel package | Rep | 99000.00 | Price_Sensitive | Full day comprehensive testing with MRI/Dexa at Leena Palace. |
Key Moments
400:41
Location Confirmation
Established that the customer is in Vijayawada, allowing the agent to pivot to home service.
07:09
CEO Story
Introduced the longevity concept using the CEO as a relatable success story.
09:20
Price Reveal
Customer explicitly asked for price to make a decision; agent provided a discounted rate.
13:54
Follow-up Agreement
Customer set a specific window (Friday/Saturday) for the next call, indicating high intent.
Discovery Questions
4
Q1
Where are you from like which part of India?
Q2
Are you looking for a service to visit in Chennai or from your home?
Q3
Are you vegetarian or non-vegetarian?
Q4
Have you heard about Aircel?
Trust Signals
3
Sharing exact pin code (520011)
Asking for technical details on how data is derived
Agreeing to a specific follow-up time
Enthusiasm Signals
2
Acknowledge the importance of 'slowing down the facing' (aging)
Confirming the value of Omega-3
Resistance Signals
2
Mentioning that Anantapur is 'very far off' (logistical concern)
Stating he needs a couple of days due to traveling
Confusion Signals
2
Initial confusion about the company name 'IO.do'
Clarification needed on the difference between IO and traditional Ayurveda
Topics Discussed
Longevity
Cellular Healing
Biomarkers
Omega-3
Epigenetics
Pricing
Home Collection Logistics
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who was calling initially. |
| Discovery/Pitch | 2 | neutral | Asked clarifying questions about the science and biomarkers. |
| Closing | 3 | positive | Friendly sign-off and clear commitment to a follow-up time. |
Call Transcript
Click to expand
Speaker 0
0.99s
Hello.
Speaker 1
1.09s
Hello.
Speaker 0
2.37s
aa hello. kulasekaran sir?
Speaker 1
2.47s
Hello.
Speaker 1
3.89s
Yeah.
Speaker 1
5.13s
ya ya koni shakatiya ya.
Speaker 0
6.55s
Yaakul Sekhar, Rimal over here from IO.do. Very good morning. How are you doing?
Speaker 1
10.63s
ya good morning. i am doing fine ya.
Speaker 0
12.29s
Yeah, so you were inquired about the 360 program with us.
Speaker 1
16.13s
Pardon?
Speaker 0
16.93s
You enquired for IO three sixty test with us.
Speaker 1
20.47s
Yeah, right. Yeah, right. I think close about a week or something I believe.
Speaker 0
26.07s
Yeah, okay, okay. So, does anyone reached you out regarding the same from our end?
Speaker 1
30.91s
No, nobody has reloaded.
Speaker 0
32.49s
Oh sorry sir sorry for the delay actually. Yeah sir so how are you doing sir where are you from like which part of India?
Speaker 1
35.51s
Yes.
Speaker 1
38.43s
I am right now based out of Vijayawada in Amritsar.
Speaker 0
41.41s
in Andhra Pradesh. okay okay. so you are looking for a service to visit in Chennai or from your home? which you are interested sir? from home only.
Speaker 1
43.17s
Sir.
Speaker 1
47.93s
From home only from home only.
Speaker 0
49.09s
Home only. Yeah. First I will let you know what are we doing currently. Okay. So I currently I will let you know what are we doing currently sir in
Speaker 1
50.37s
Yeah.
Speaker 1
51.81s
you know,
Speaker 0
58.75s
Yeah. Health care. Okay. So what we are doing is our complete focus is prevention is better than cure.
Speaker 1
58.99s
Health care okay.
Speaker 0
64.09s
Okay. Okay. So after getting some disease or analyze with some kind of inability is going to a hospital to rectify it, what we are trying to do is precautionally protect you.
Speaker 1
64.43s
Okay.
Speaker 0
74.25s
So how it can be done? It's not like a pseudoscience, sir. We don't deal with any kind of ayurvedic or any kind of
Speaker 1
74.37s
How it can be done?
Speaker 0
80.05s
Okay we deal with science.
Speaker 0
82.17s
Science, numbers and proper doctors.
Speaker 0
84.83s
Okay. Okay. We'll be having all the data. So how are we deriving the data? Then you might have some questions. So can you just quickly
Speaker 1
85.25s
okay.
Speaker 1
90.61s
Can you just quick think on that small connection? I did not hear about I mean so before data you said something right? So you are not using the traditional ayurvedic and other things but you were telling us some other things.
Speaker 0
104.03s
Yeah yeah sir yeah sir. We are not using the old Ayurveda method or some homeopathy method. It's not like we take this continuously this will reduce that will reduce you know. What we are doing is we are trying to work in the cell level like for example you know if you leave our body itself now sir initially it will heal by itself.
Speaker 1
109.77s
okay.
Speaker 1
114.63s
Hmm hmm.
Speaker 0
123.73s
We do have a self feeling. Everybody has a self feeling.
Speaker 0
126.51s
So how do we age? Age by age, the self-healing capacity becomes low. So only your skin start to get wrinkle, uh our eyes start to fade and hearing loss, uh somebody couldn't hear properly or hair fall, everything happens according to our age, right?
Speaker 1
126.83s
Yes correct.
Speaker 0
142.85s
So now what we are trying to do with now we need to know currently where is your cell what your cell doing.
Speaker 0
148.37s
at what pace it is working. for me it may work in hundred, for you it may work in two hundred.
Speaker 1
148.95s
What?
Speaker 0
154.95s
Okay. But we need to know
Speaker 1
156.11s
To know.
Speaker 0
157.13s
the facing. Okay. Along with this facing, what we are focusing is how can we slow down the facing.
Speaker 1
158.85s
along with spacing.
Speaker 0
164.17s
Hmm that is very much important. So that is our ultimate goal. Okay. Okay. What that what we are doing is from your complete body right we will be doing a inflammation test. Like for example we do have 183 biomarkers.
Speaker 1
167.93s
Okay. What that what we are
Speaker 0
177.55s
Okay. let you to know exactly where you stand when comes to health benefits.
Speaker 1
177.57s
Okay.
Speaker 0
184.07s
Okay. And what we do is with this biomarker, we do help you in giving a diet and a doctor consultation.
Speaker 0
191.43s
So our our doctor and diet consultation is more to primitive sector.
Speaker 1
191.89s
Okay.
Speaker 0
195.47s
generally how the reports will be you'll be getting one page or two page or if you report doctor will say this is normal or not normal. No, we don't want you to do that. What we do over here is we'll take all the parameters, all the panels and we are focusing more upon the panels which other is not covered. Like for example, most of the people won't cover all the panels what we are covering. Why also I will say sir, we started taking all these things separately, right? One of the essential parameter what we are covering is omega three.
Speaker 0
225.47s
Omega 3 you would have heard about Omega 3, no sir?
Speaker 1
203.85s
Okay.
Speaker 1
207.15s
Ok.
Speaker 1
213.35s
okay.
Speaker 1
219.51s
Okay.
Speaker 1
225.05s
Hmm.
Speaker 1
227.97s
ya correct.
Speaker 0
228.79s
yaa. so yu ar vejiteariyan ar naanvej seviyaan?
Speaker 1
231.47s
aam e vejiteeriyan.
Speaker 0
232.53s
or vegetarian. So
Speaker 0
234.65s
For vegetarian we do have a vegan based algae based oil. Okay. Okay. But what I am saying is generally for non vegetarian he can consume it from meat.
Speaker 1
239.09s
Okay. Okay. But
Speaker 0
245.39s
Meat in sense from fish. Even for non-vegetarian it's very much hard to take. Even if I am a non-vegetarian, I can't eat seven days of fish.
Speaker 1
245.93s
Yeah.
Speaker 0
252.95s
So that parameter is coming more. Then you may say just by missing on omega 3 I didn't lose anything.
Speaker 1
253.93s
Okay.
Speaker 0
258.45s
Yeah, that is a small problem with it because we don't know where exactly omega 3 is utilized in our body.
Speaker 1
261.19s
That exactly
Speaker 0
264.61s
Omega 3 levels in our body-nnaa it can't be produced by our.
Speaker 0
268.65s
vi nīḍ ṭu tēk in bai kūḍ onli.
Speaker 0
271.07s
In hard functions, right? You will be having inner walls.
Speaker 1
271.67s
Yeah.
Speaker 0
274.57s
okay. inda time if you are having a proper omega three, the flow will be very much good sir.
Speaker 1
275.45s
Hmm.
Speaker 0
279.69s
They have omega 3, 6, 9. But most prominently omega 3 is used in our body.
Speaker 1
280.53s
Okay.
Speaker 1
282.41s
Omega
Speaker 0
284.25s
In some case stream also it is used and essential souls are basically from mother's milk and from fish or non-veg food. But now we have multiple supplements and everything. So it will help us in heart function and brain function also. Obviously you would be working multiple things and thinking multiple things, right? At that time your brain will be regenerating. So you will keep on working. It will shrink and it will go back to normal. Shrink and normal. This type of thing once it happening in our brain, right? We need to
Speaker 0
314.25s
Give some fuel for it to work properly.
Speaker 1
285.09s
free months
Speaker 1
292.75s
We have multiple supply
Speaker 1
299.67s
Work
Speaker 1
303.03s
Brain
Speaker 1
307.91s
Okay.
Speaker 1
317.43s
oke.
Speaker 0
318.29s
Yeah. So if it is not balanced now, what will happen? It's like for example, if you're not taking enough protein from your body itself, where the protein can be taken, from that the protein will be taken.
Speaker 1
324.75s
Hmm.
Speaker 0
328.27s
for example if I'm not eating 100 grams of protein for example sir then what will happen now? increaser of protein what can be taken from his body? strength path will become weakened.
Speaker 1
329.09s
Not even 100 grams of
Speaker 1
331.53s
That will not happen now.
Speaker 1
338.81s
Okay.
Speaker 0
339.79s
Imagine you are having 1 lakh of funds sir. For everybody you need to give funding.
Speaker 1
340.99s
Okay.
Speaker 0
343.83s
But actual funding cost is 2 lakh means that 1 lakh only will be divided for.
Speaker 0
347.89s
2 lakh capacity. Similar thing only happens with all the foods and everything.
Speaker 0
352.69s
the problem is nobody or everybody in India, right? Even including me, sir. If I have headache only, I'll go to hospital and we are bothered in such a way unless something is very much serious.
Speaker 1
353.79s
Yeah.
Speaker 0
365.15s
den only vi need tu go tu hospital ar sam health care ar sam samver.
Speaker 1
365.47s
Only
Speaker 0
369.01s
Yeah. Yeah, yeah. What we are suggesting is we are not a hospital.
Speaker 1
370.27s
What we are suggesting
Speaker 0
372.81s
Okay, we are completing the pure segment.
Speaker 0
375.07s
We are making you to from our end not able to go to any kind of hospital.
Speaker 0
380.41s
agenda is not to go you get admitted. So in insurance if you are paying after if you are getting something means only the insurance can be claimed or else the insurance amount you can't claim it also, right?
Speaker 1
380.53s
Ajenda is not to go you
Speaker 1
383.91s
P.F.
Speaker 0
389.99s
in the insurance amount case, if I see all the testing including sir in our program, it is very much high actually. if you take separately separately I'm saying, tire okay, Apollo, this Omega this one I said no sir, this just alone costs 7,500 sir.
Speaker 1
390.05s
congratulations to our team.
Speaker 1
393.89s
Okay.
Speaker 1
396.33s
but high actually.
Speaker 1
398.43s
Okay.
Speaker 0
406.23s
in Apollo.
Speaker 1
407.17s
Okay.
Speaker 0
408.29s
Okay.
Speaker 1
408.29s
Okay.
Speaker 0
409.07s
So that is all the tests are all done and why we are doing it sir? Have you heard about Aircel sir? Aircel.
Speaker 1
410.33s
Okay.
Speaker 1
416.11s
no.
Speaker 0
416.85s
no, aircel companies are airtel, aircel,
Speaker 1
420.13s
okay okay ya ya yes correct. the company which is not there anymore I believe it is closed.
Speaker 0
421.73s
Correct.
Speaker 0
424.69s
Yeah yeah yeah it is closed now but it's see yourself our CEO now.
Speaker 1
427.25s
Yes.
Speaker 0
429.51s
Okay. He is into longevity path. His name is Shivashankaran.
Speaker 1
430.19s
Okay.
Speaker 1
432.17s
Correct.
Speaker 0
432.85s
Actually his calendar age is 69, but he's aging at the speed of 50.
Speaker 1
433.83s
Yeah.
Speaker 0
440.71s
He has done various parameters. Okay. So what we are trying to do is when he can achieve it, right? Similarly, we are trying to
Speaker 1
441.09s
Okay.
Speaker 0
448.15s
work can achieve for each and everybody that is present over here. This is called as longevity program sir. For India we are very much new.
Speaker 1
452.69s
okay.
Speaker 0
456.81s
Okay. And we do have clients from across Europe, Russia, US and everywhere.
Speaker 0
461.95s
Because the same thing in USA and all it cost in lakhs.
Speaker 1
461.97s
Because the same thing in US
Speaker 0
466.43s
Hmm.
Speaker 1
466.89s
nella
Speaker 0
468.31s
in developed countries, right? They are very much focused upon health and these kind of things are very much common over there. But in India, the market is there, but people are not aware of all these concepts.
Speaker 0
479.49s
And even though you're not even taking anything or from whatever, what I try to say is, try to age slowly so that you can enjoy the time. So now if now itself you start taking these actions, right? In our last time, we can be active.
Speaker 1
493.17s
Hmm hmm. Okay.
Speaker 0
495.31s
Ya sir.
Speaker 1
496.65s
Okay.
Speaker 0
497.57s
They'll be having all the hormones, toxic, tumor, and cardiac advanced panel. In our testing included, sir. If you can save your pin code, I can check whether your pin code is serviceable. We are doing across pan India.
Speaker 1
501.97s
Advance
Speaker 1
505.55s
Okay.
Speaker 0
510.51s
Recently also Anantapura one of our
Speaker 1
511.37s
Okay.
Speaker 0
513.47s
going over there.
Speaker 1
514.57s
nandapur is very far off for me.
Speaker 0
517.37s
okay okay.
Speaker 1
518.05s
My pin code is 520011.
Speaker 0
520.59s
What is
Speaker 1
520.65s
vaat ai saajest is ai rikvesh tu tu share e braushar. rait?
Speaker 1
525.19s
browser sharing all the details and what is the pricing also and everything so that it will help me to come to a conclusion. And meanwhile you can note down my pin code.
Speaker 0
535.67s
Aa okay sir.
Speaker 1
537.33s
It's 520011.
Speaker 0
537.53s
five
Speaker 0
539.07s
aa ya idi serviceable sir. you are exploring a Krishna Andhra Pradesh.
Speaker 1
543.17s
ya correct ya.
Speaker 0
544.19s
.
Speaker 1
545.43s
Because it is capital of Andhra Pradesh, that new capital.
Speaker 0
548.77s
ya ya sir ya.
Speaker 1
550.79s
service wise it will not be an issue but uh just as a costing and other things because it will help me to come to a conclusion faster.
Speaker 0
560.35s
Yeah, sure sir. The costing right now no sir. They have been offered. So the costing is eighteen nine hundred. Currently the discounts are provided up to sixteen thousand.
Speaker 1
567.27s
Okay.
Speaker 1
571.65s
kaṇa vaḷa kaṁ egeṇ. ai thiṅk de ir sam
Speaker 0
573.67s
18900 sir actual costing is 18900.
Speaker 1
574.09s
18
Speaker 0
577.35s
So after discount it is like 16,000.
Speaker 1
578.05s
E.
Speaker 0
579.85s
Upfront. Okay. Interest I can throw it from my end.
Speaker 1
580.69s
okay.
Speaker 0
583.17s
Yeah.
Speaker 1
583.91s
Okay. details over.
Speaker 0
583.95s
Okay.
Speaker 0
586.89s
oke sar oke.
Speaker 1
589.45s
Yeah.
Speaker 0
590.29s
Okay.
Speaker 1
590.43s
So you should I mean how how the who involves everything right?
Speaker 0
594.09s
Right? Yeah, sir. I will give a clear idea. So, once what we do is, for example, once you book the
Speaker 0
601.31s
this one right? testing. we will be having the partners shared shared with your location. for example, day after tomorrow six p m, the slot is available means I will ask your availability. I will book the slot. once I book the slot right, before that you have to have ten hours of fasting.
Speaker 1
610.23s
Available.
Speaker 0
618.15s
Okay. Okay. Your blend and your urine samples will be collected. Once it is collected, we will have a centralized base where will be all the advanced level of testing.
Speaker 1
618.49s
okay. so yaar blend and yaar union.
Speaker 0
626.53s
Okay, blood will be transferred to that place and over there we'll be doing testing and everything. You will be getting first normal report and again after that we will be generating advanced report where you will be having all these datas minimum 50 to 60 page report will be.
Speaker 0
640.53s
and it is very much approachable. It's not like clinical data alone. I will share a sample report where you can go through it.
Speaker 1
641.39s
Approachable.
Speaker 1
643.35s
Data
Speaker 0
646.75s
Yeah yeah yeah. Once the report and everything is done, what I do is I first
Speaker 1
647.09s
Yeah.
Speaker 0
650.73s
Give a doctor consultation. In the doctor consultation, doctor will help you to with this value how you can have a preventive kind of mood. What all things can be done, he will be guiding you. Along with the doctor, once doctor is completed, I will be guiding you again back to a dietitian. Dietitian will be guiding you for what kind of diet can be suggested, what kind of food you can have since like this omega-3, valerian, paramedic, you are vegetarian, according to your palette, everything will be done with our dietitian. It is the next you can start this journey. Apart from that if you need any kind of extra support,
Speaker 0
680.73s
We do even have advanced level of testing where your testing parameters and everything will be shared to USA.
Speaker 1
675.69s
Okay.
Speaker 0
686.95s
directly to you. Okay. That is called as epigenetics. So in the epigenetic what do we do na, we will exactly know in what speed are you aging. So you might have a doubt how we derive it, right? So what we are doing is we will be collecting a dried blood sample, share to a USA, we will courier to USA. From there you will be having a reports generated. It's called two diagnostics, the lab partner where we are working with. So the complete lab is helping us to know the do we face like what age are we facing.
Speaker 1
687.69s
Okay.
Speaker 1
696.21s
Okay.
Speaker 1
706.29s
Okay.
Speaker 0
716.01s
eleven organs groups are divided sir. and each and every organ group value and the average, the averaging speed, everything is denoted over there.
Speaker 1
717.19s
Okay.
Speaker 0
724.09s
with that value so for example if I am thirty.
Speaker 1
725.35s
for example
Speaker 0
728.11s
but my heart may be in forty two. my lungs may be in eighteen.
Speaker 0
732.23s
We don't know, right? how speed or how well it is aging, but that test will let us know. It's a bit of advanced level of testing.
Speaker 1
734.27s
how well it
Speaker 1
739.85s
okay.
Speaker 0
740.89s
Yeah, that is called IO8. Okay. In that we incorporate that. So these two tests can be taken at home. Or if you're feeling I can spend one day, I want all these things which you said. And along with this we do have seven to eight extra services like Vivo 2 Max, Dexa, you'll be having full body MRI. It's like a complete one day, sir. We'll provide your lunch and we'll provide your breakfast in five star hotel, Leena Palace in Chennai.
Speaker 1
742.13s
Okay.
Speaker 1
743.91s
Sunil.
Speaker 1
746.97s
Okay.
Speaker 0
765.11s
Once you come in morning, you can have all these things over here. By evening, you can leave from here, from Chennai.
Speaker 0
770.71s
that package comes around like one ten.
Speaker 1
771.45s
Okay.
Speaker 0
775.15s
currently ninety nine they are giving.
Speaker 1
775.65s
99000.
Speaker 0
777.87s
because it is multiple services included sir. usually people opt for that as well. if you're going for blood test and the initial level of stage which is that is eighty nine hundred.
Speaker 1
778.09s
Okay.
Speaker 0
786.47s
now I can make sixteen somewhere around sixteen two hundred sixteen three hundred.
Speaker 1
787.47s
okay.
Speaker 0
790.39s
Okay. Based upon the current discounts which are there and this test which I said you know sir, IOH epigenetic which is exactly how we are facing. That separately alone cost around 50,000 but you are clubbing with 181 right? What the test comes around 56.
Speaker 1
790.65s
Okay.
Speaker 1
796.55s
APJ
Speaker 1
797.51s
which is
Speaker 1
803.61s
81.
Speaker 0
808.99s
Okay. Ya.
Speaker 0
811.41s
so these are the details. I will share you the blood sample report, how our report will be.
Speaker 1
811.57s
So these are details.
Speaker 1
816.09s
Yeah.
Speaker 0
816.41s
Okay.
Speaker 0
817.17s
Once I go through it, please do let me know, sir. Tomorrow I will reach you.
Speaker 1
820.87s
Yeah, definitely. Yeah. Don't not don't I mean give me a couple of days.
Speaker 0
826.39s
Okay.
Speaker 1
826.55s
travelling.
Speaker 0
828.01s
okay. call you back.
Speaker 1
828.99s
So Tuesday is what Tuesday right? Whenever Tuesday may be call on Friday post lunch or Saturday will be better.
Speaker 0
834.55s
okey sir. friday or saturday i will call you.
Speaker 1
837.31s
Yes.
Speaker 0
837.81s
Sure sir. Okay thank you sir. Thank you for your time sir. And it was nice connecting with you.
Speaker 1
837.83s
shivar. ok.
Speaker 1
839.53s
Okay thank you.
Speaker 1
842.87s
thank you.
Speaker 0
843.19s
Bye bye.