A
Call Intelligence
Chandni with Vimal — Feb 10, 2026 17:41
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Chandni.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Chandni. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Lead
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:41 (41s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
78 / 52
Rep Longest Monologue
7s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time to talk
is it okay if you can call me by around actually seven thirty please?
|
time | Customer | Yes | agreement/compliance | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Identifying the reason for the call based on the lead form. |
Key Moments
200:22
Name Correction
Customer clarifies her name is Chandni, not Moonlight (Instagram ID).
00:30
Callback Request
Customer defers the conversation to 7:30 PM, indicating she is busy but still interested.
Trust Signals
2
Customer confirmed the enquiry
Customer provided a specific time for a callback
Enthusiasm Signals
1
Use of the word 'awesome' when scheduling the callback
Resistance Signals
1
Initial audio connectivity issues
Confusion Signals
1
Name discrepancy (Moonlight vs Chandni)
Topics Discussed
Lead Verification
Healthcation Enquiry
Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | negative | Audio issues and name correction. |
| Closing | 2 | positive | Appreciative of the rep's willingness to call back later. |
Call Transcript
Click to expand
Speaker 1
0.69s
Hello.
Speaker 0
0.95s
Hello.
Speaker 1
2.01s
I got a enquiry from this number. Am I speaking with Miss Moonlight?
Speaker 0
2.09s
I bought it.
Speaker 0
5.57s
Hello.
Speaker 1
6.35s
Ya hello.
Speaker 0
6.67s
Hello.
Speaker 1
7.53s
hello.
Speaker 0
8.19s
hai, are you not audible?
Speaker 1
10.45s
kud yōv mi nō? halō.
Speaker 0
12.31s
Yeah yeah I can hear you now yes.
Speaker 1
14.03s
My name is Vimal. I'm calling from Aivo. So enquired about health station, ma'am. Your name is Moonlight, right?
Speaker 0
18.53s
about health.
Speaker 0
22.11s
na na na it's chandni that's just the instagram id. fine fine.
Speaker 1
25.39s
Fine, fine. Okay, okay, okay. You have enquired about IO, right, for the health benefit.
Speaker 0
30.45s
yes. uh is it okay if you can call me by around actually seven thirty please?
Speaker 1
36.47s
ya sure maam i will call you back.
Speaker 0
37.83s
okay awesome thank you so much.
Speaker 1
38.85s
Thank you so much.