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Call Intelligence

Moonlight with Vimal — Feb 10, 2026 17:40

Deal Lost Warm
Customer Moonlight
Phone +918098000401
Rep Vimal
Team Sales
Date 2026-02-10 17:40
Duration 0:10
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Platformig
Lead DateFeb 10, 2026
CityChennai
Interesti_need_a_deep_detox_&_reset
Ready to Investi_need_more_information

Call History

4 attempts
Total Attempts4
First CallFeb 10, 2026
Last CallFeb 12, 2026
Total Talk Time1.1 min
Rep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
20.0%
Personalization
1.0/10
Technical Quality
0.0/10

Active Alerts

3
!

No Rapport or Discovery: Vimal

Vimal skipped both rapport building and needs discovery on call with Moonlight.

!

No Close Attempt: Vimal

Vimal did not attempt to close on call with Moonlight. Coaching opportunity.

!

Low Performance: Vimal

Vimal scored 2.0/10 on call with Moonlight. Review recommended.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 4
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Language Preference English
Brand Awareness Lead
Brand Sentiment Neutral
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Primary
Lead Type inbound
Campaign Source Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25

Conversation Flow

Opening Type warm_callback
Opening Quality Poor
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 0:10 (10s)
Primary Language English
Code Switching None
Total Speaker Turns 9
Rep Words / Customer Words 11 / 7
Rep Longest Monologue 6s
Customer Longest Monologue 1s
Silence Gaps (>2s) 0 (max 1.0s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Medium
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence None
Filler Words Low
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

1
00:09
Identity Verification
The only successful part of the call was confirming the lead's name before the connection was lost.

Confusion Signals

1
Audio lag/connection issues

Topics Discussed

Identity verification

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Customer confirms identity but call ends immediately.

Call Transcript

Click to expand
Source File +918098000401 10-2-2026, 5-40-59pm.mp3
Transcript +918098000401_10-2-2026,_5-40-59pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20410