A
Call Intelligence
George Mathew with Vimal — Feb 19, 2026 16:22
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
3.0/10
Engagement
4.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
4.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with George Mathew.
No Close Attempt: Vimal
Vimal did not attempt to close on call with George Mathew. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
15% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:04 (65s)
Primary Language
English
Code Switching
None
Total Speaker Turns
19
Rep Words / Customer Words
102 / 48
Rep Longest Monologue
8s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Budget
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location
See I am living in Mumbai so... only when I come to that side I will be thinking of it.
|
logistics | Customer | Yes | alternative solution | Good |
|
Price
ai think yu ar aut of mai renj.
|
price | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | 20000.00 | Negative | Initial pitch and location explanation. |
Key Moments
200:32
Location Objection Handling
Rep successfully pivoted to online services when the customer mentioned being in Mumbai.
00:56
Price Disclosure
Rep gave a wide range (20k to 7L) which immediately triggered the customer's budget exit.
Resistance Signals
2
Location constraint (Mumbai vs Chennai)
Price sensitivity
Confusion Signals
1
Initial lack of recall regarding the form fill.
Topics Discussed
Healthcation Program
Chennai Retreat
Mumbai/Online Services
Longevity
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer didn't immediately recall the inquiry ('for what?'). |
| Discovery/Pitch | 2 | neutral | Customer explained his location constraint. |
| Closing | 3 | neutral | Quickly ended the call once price was revealed. |
Call Transcript
Click to expand
Speaker 0
0.97s
Hello.
Speaker 1
2.61s
Hello
Speaker 0
3.17s
hello, am i speaking with george mathieu?
Speaker 1
5.49s
yes.
Speaker 0
6.35s
Yeah, this is Vimal over here from IO. I'm a health mentor over here. We have recently enquired about the seven days health casion program.
Speaker 1
16.31s
for what?
Speaker 0
17.73s
for a healthcation program seven days. it's a wellness and retreat center in chennai, iowa.
Speaker 1
24.07s
Okay okay. See I am living in Mumbai so
Speaker 0
25.21s
Yeah.
Speaker 0
27.35s
Okay.
Speaker 1
28.69s
only when I come to that side I will be thinking of it.
Speaker 0
32.77s
Yeah, we do even have services pan India in Mumbai as well.
Speaker 0
37.33s
Yeah, from your home the things can be done. For longevity and the first aging will be under online guidance.
Speaker 1
44.97s
ya, what was the minimum cost for it?
Speaker 0
48.83s
depends upon your body type and like depends upon our health goal it varies. so it starts from twenty thousand to up to seven lakhs it is there.
Speaker 1
58.07s
okay okay. ai think yu ar aut of mai renj.
Speaker 0
61.69s
Okay okay.
Speaker 1
62.87s
Yeah, thank you, thank you.
Speaker 0
63.89s
Thank you.