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Call Intelligence

Ismail with Vimal — Feb 18, 2026 16:45

Deal Lost Warm
Customer Ismail
Phone +918095823999
Rep Vimal
Team Sales
Date 2026-02-18 16:45
Duration 3:09
Source None

Call History

2 attempts
Total Attempts2
First CallFeb 18, 2026
Last CallFeb 23, 2026
Total Talk Time3.2 min
Rep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
7.0/10

Active Alerts

1
!

No Close Attempt: Vimal

Vimal did not attempt to close on call with Ismail. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 2
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference English
Brand Awareness Moderate
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type new_inquiry

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 2
Pitch Start 12% into call
Pitch Approach Consultative
Closing Attempt No
Closing Technique None
Call Ending follow_up_scheduled

Call Structure

Duration 3:09 (190s)
Primary Language English
Secondary Language Hindi
Code Switching Low
Total Speaker Turns 64
Rep Words / Customer Words 428 / 142
Rep Longest Monologue 17s
Customer Longest Monologue 6s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence High
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Logistics

Objections

2
Objection Category Raised By Handled Technique Quality
Location is in Chennai, not Bangalore
Where it is? It is in Bangalore.
 logistics Customer Yes alternative solution Good
Ramzan is starting tomorrow
No, I don't know that now is no on tomorrow onwards is Ramzan start.
 time Customer Yes acknowledgement & information first Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep -- Interested Reverse aging and longevity program
one day plan Rep -- Neutral Quick visit to Chennai for services
healthcation program Rep -- Neutral Comprehensive longevity plan

Key Moments

3
00:23
Location Clarification
Rep clarifies that while the center is in Chennai, testing starts in Bangalore, resolving a potential deal-breaker.
01:43
Reference to Shivashankaran
Customer validates the brand's promise of longevity (90 years) through a known reference.
02:11
Ramzan Delay
Customer sets a timeline boundary, shifting the call from a direct close to an information-sharing phase.

Discovery Questions

2
Q1 What is the health goal?
Q2 What's your current status?

Trust Signals

2
Mentions Shivashankaran sir as a reference
Asks for specific details to connect back

Enthusiasm Signals

1
Mentions the promise of '90 years' (longevity)

Resistance Signals

2
Initial confusion about Bangalore vs Chennai location
Delay due to Ramzan

Confusion Signals

1
Location of the center (Bangalore vs Chennai)

Topics Discussed

360 Health Program Reverse Aging Longevity Bangalore vs Chennai Logistics Home Sample Collection US-based Lab Reports Ramzan Timing Leela Palace Hospitality

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Confirming identity and enquiry.
Discovery 2 positive Engaged in discussing location and logistics.
Closing 3 neutral Agreed to review documents.

Call Transcript

Click to expand
Source File +918095823999 18-2-2026, 4-45-42pm.mp3
Transcript +918095823999_18-2-2026,_4-45-42pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20408