A
Call Intelligence
Sarathkumar with Vimal — Feb 09, 2026 14:58
Deal Lost
Warm
Call History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
10.00%
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
6% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
follow_up_scheduled
Call Structure
Duration
6:08 (369s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
84
Rep Words / Customer Words
842 / 156
Rep Longest Monologue
45s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timeline
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timing / Not now
Irukku but ippa illa if we take some time.
|
timeline | Customer | Yes | value stacking & discount | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 100 blood test | Rep | 10000.00 | Interested | Comprehensive health screening including doctor and diet consultation. |
Key Moments
301:06
Prevention Concept Introduction
Established the 'Prevention is better than cure' hook.
03:41
Diabetes Disclosure
Customer reveals mother is diabetic, providing a strong medical hook for the sale.
04:05
Price and Discount Reveal
Agent reveals the 10k price point and immediately applies a 10% discount.
Discovery Questions
3
Q1
Blood test eduthutteengala ippa current-aa? (Have you taken a blood test currently?)
Q2
Neenga Chennai-la irukkeenga appadinna? (Are you in Chennai?)
Q3
Ungalukku edutheengala neenga? (Did you take it for yourself?)
Trust Signals
3
Shared family medical history
Asked for the agent's personal contact number
Agreed to receive a sample report
Enthusiasm Signals
1
Asked specifically about the package price
Resistance Signals
2
Stated 'not now, take some time'
Mentioned they already did some tests recently
Confusion Signals
1
Slight confusion on why the cost is higher than standard 1k-2k tests
Topics Discussed
Blood Test Panels
Biomarkers
Early Detection
Diabetes
Apollo Pricing
Valentine's Day Offer
Home Collection
Chennai Location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but brief. |
| Pitch | 2 | neutral | Listened to the technical explanation of biomarkers. |
| Closing | 3 | neutral | Agreed to review the report but deferred immediate purchase. |
Call Transcript
Click to expand
Speaker 0
0.65s
Hello.
Speaker 0
2.83s
Hello
Speaker 1
3.37s
Sari
Speaker 0
4.43s
Sarathumara?
Speaker 1
6.17s
Ya.
Speaker 0
7.17s
Sir, idhukku munnaadi naanga IO-la irundhu call pandrom, kekkudhungala?
Speaker 1
11.47s
Aa sollunga
Speaker 0
12.73s
Aa Sarathkumar, neenga blood test enquiry pannirundheenga, blood test eduthutteengala ippa current-aa?
Speaker 1
17.87s
Aamaa naanga panni irundhom illai illai innum edukkala.
Speaker 0
18.05s
Aamaam.
Speaker 0
21.19s
Edukkaleengala, paathuttu thaan irukkeengala?
Speaker 1
22.53s
Paathuttu irukkaanga.
Speaker 0
24.33s
Okay okay okay sir, namma vandhu paatheenganna nootru aindhu plus panels cover panrom.
Speaker 0
30.21s
Okay complete-aa health profile ellame namma kuduthuruvom, ungalukku doctor consultation diet consultation ellame idhula include aayidum.
Speaker 1
36.59s
Okay.
Speaker 0
37.43s
So nammaloda enna best-aa panrom illa namma idhula enna different-aa panromnu paatheenganna generally blood test irukku illaiya.
Speaker 1
37.83s
Ok.
Speaker 0
43.05s
Current status mattum dhaan therinjukka mudiyum, ippa current-aa blood panels irukku, adhu vandhu biomarkers-la namma.
Speaker 0
49.45s
Identify pannalaam, for example ippo oru panel eduthukkittomnu vachukkongalen, andha biomolecular-a vachu andha panel-la andha value evlo irukkunnu identify pannuvom, usually blood test normal-aa neenga edukkureenga illaiya, adhula andha maadhiri dhaan ungalukku vandhu flow-ndradhu pogum.
Speaker 0
62.21s
Nammaludhula enna speciality illa nammaludhula enna panromnu paatheenganna early detection kondu varom sir.
Speaker 0
66.71s
Ippa indha prevention is better than cure-ndra concept ungalukku theriyum illaiya? So ippa oru vishayam vandhu paatheenganna border line thaandi pogudhu illa eadhavadhu issue irukkunna ungalukku highlight aagum neenga normal-aa pandradhu illa.
Speaker 1
70.45s
Porvi.
Speaker 0
77.11s
Aana andha issues-kaana parameters ellame vandhu before hand-aave namma eduthuttu vara mudiyum, adhodha advance level of testing venum blood-laye.
Speaker 1
77.85s
Mm
Speaker 0
84.07s
Saringala, okay, adhu vandhu namma provide panrom, so adhu vandhu romba early stage-la detect pannalam, for example ippa neenga velila pandradhu vandhu stage moondru, stage naangu adhukkana testing dhaan detection nadakkudhu.
Speaker 0
93.33s
Ippo oru disease irukku appadinna, namma vandhu paatheenganna adhukku munnaadi stage ondru, stage rendu irukku illaiya, andha very early stages adhulayum namma detect pandrom. Namma dhaan vandhu India-laye nootru aindhu panels vachu namma blood test pandrom.
Speaker 1
94.05s
Irukku appadinnaa
Speaker 1
95.65s
Athukkum.
Speaker 0
105.03s
Idhula ungalukku vandhu brain functions-la irundhu heart functions-la irundhu ellame namma detect pannidalaam sir. Ungalukku vandhu paatheenganna Omega three appadinnu sollittu oru testing irukkum. Actually andha test mattume neenga velila edukkureenga Apollo-la irundhu paatheenganna ezhuvan thavirandu aindhu varum. Andha oru panel okay-ngala andha oru biomarker.
Speaker 1
118.55s
Payamaga irukku.
Speaker 0
119.41s
Idhu maadhiri namma oru aindhu moonu biomarkers-la vandhu combine panni adhu koodaye doctor consultation, diet consultation, indha lifestyle eppadi adapt pannalaam, longevity focus pannarom appadinna adhukku ennenna maadhiri steps neenga eduthuttu varalaam appadindra maadhiri complete guidance-um naanga provide pannuvom sir namma total-aa overall.
Speaker 0
136.19s
Ippo basically-ave namma focus ennannu paatheenganna, ippo naan sonna maadhiri oru oru panels-aa pirichuttu major-aa organs-la irukkira.
Speaker 0
142.99s
Flow ennenna maadhiri vishayangal irukku, current status enna, adhai preventively eppadi approach pannalaam? Eanna ippa neenga hospital poneenganna, ippa neenga blood test eduppeenga, kaathuveenga, avanga normal-aa irukkunnuvaanga illa abnormal-aa irukkunnuvaanga, aana adhai thaandi enda steps-aiyum seyya solla maattaanga.
Speaker 0
155.41s
Namma vandhu paatheenganna enna maadhiri guidance kondu varaam, lifestyle-la ennenna maadhiri changes pannalaamnu sollittu preventive mode-la approach pannuvom.
Speaker 0
162.49s
Just oru suggestion thaan illama proper-aa scientific data vachu derive pandradhunaala, so ungalukku idhula enna advantage paatheenganna long term-ku neenga vandhu focus panreenga, ippa neenga vandhu paatheenganna maybe neenga oru irubathi aindhu illa muppathi age-aa irukkalaam.
Speaker 0
174.89s
Okay.
Speaker 0
175.85s
Adhe maadhiri neenga vandhu long term-ku neenga vandhu oru blood test paakkureenga appadinnappol idhu neenga edukkalaam, idhu romba helpful-aa irukkum, current-aa enna irukkunnu therinju thaandi.
Speaker 0
183.39s
Innum detail-aa ungalukku indha panels-a vachu namma kondu vara mudiyum indha biomarkers-la.
Speaker 1
186.79s
Okay.
Speaker 0
188.53s
Ya sir, idhellam namma vandhu indha idhula namma different-aa pannirudhu, innonnu ungalukku vandhu veettukke vandhu namma eduthuttu poyiduvom sir, samples ellame doctor consultation, diet consultation vena namma online-la kooda pannalaam, illa neenga inga Chennai-la kooda varalaam, neenga Chennai-la irukkeenga appadinna.
Speaker 1
192.31s
Ungalukku vandhu
Speaker 1
201.05s
Okay okay.
Speaker 0
202.37s
Neenga current affairs-la sir irukkeenga Chennaiyila?
Speaker 1
205.23s
Achchha achchha.
Speaker 0
206.21s
Okay okay okay okay sir.
Speaker 1
209.73s
Okay
Speaker 0
210.27s
Idhula details eduthirukkeengala recently?
Speaker 1
213.45s
Aa yes, reason-la irukken naan public-ku amma appa-vai paarthuttu irukken so.
Speaker 0
217.37s
Namaskaram.
Speaker 1
217.73s
Last week eduthukkiranum aamaanga.
Speaker 0
219.85s
O eduthutteengala blood test appo?
Speaker 1
221.35s
Last last period-la irunthu irunthu yaar because she is on diabetes.
Speaker 0
225.69s
So idhukkaaga eduthukkonga, ungalukku edutheengala neenga?
Speaker 1
225.95s
Ungalukku
Speaker 1
229.31s
Illa enakku idhula enakku nallaa kandupidittu irundhu.
Speaker 0
231.13s
Oh fine fine okay okay okay.
Speaker 1
233.17s
Ya.
Speaker 0
234.05s
Ungalukku irukkira maadhiri idea irukkungala?
Speaker 1
237.19s
Irukku but ippa illa if we take some time.
Speaker 0
240.85s
Okay.
Speaker 0
243.57s
Vadhu.
Speaker 1
243.57s
What is the package sir?
Speaker 0
245.21s
Idhukka ungalukku vandhu actually vandhu enbadhu vandhu varum, ungalukku vandhu pathu percent offer irukku.
Speaker 0
251.21s
Correctaa?
Speaker 1
251.39s
Sarapadhaan.
Speaker 0
253.51s
Valentine Day-ndradhala Valentine Day offer irundhuchu.
Speaker 0
257.13s
Appadilaam irukkuravangalukku pathu percent offer irundhuchu neenga.
Speaker 1
257.17s
Appala.
Speaker 0
260.11s
Actually neenga already onnu eduthuttenu solreenga illaiya, so adhanala maybe naan vandhu pathu percent offer vandhu ungalukku oru idhulaye pottu tharalaingira maadhiri paarthen.
Speaker 1
267.93s
Okay sari fine naan veenaala contact pannalaam indha number-la contact pannalaam oru through online-la we need to contact.
Speaker 0
275.69s
Indha number-ukku call pannunga, idhu ennoda personal number dhaan, okay-ngala? So naane ungalukku guidance kaaradhen, illai neenga poi IO number ponneenga-nna thiruppi adhu vandhu toll free number maadhiri ungalukku reroute aagi adhu maadhiri.
Speaker 1
279.07s
Okay.
Speaker 1
286.09s
Aa fine fine fine.
Speaker 0
288.01s
Better enakku neenga refer pannalaam, naan indha number-ukku ungalukku sample report share panren sir ungalukku, saringala?
Speaker 1
292.35s
Sure sure ya ya.
Speaker 0
293.29s
Free-aa irundhaa andha balance venumna explain pannittu venaamnu panrom, so namma ennenna maadhiri eduthuttu varuvom? Eppadi adha namma different-aa panromnu thaandi edhukkaaga idha panromnu irukku illaiyaa? Ippa ungalukku theriyum blood test ungalukku maybe naan 1000, 2000 irundhirukkalaam.
Speaker 0
305.15s
But aana namma just namma latest pannittu adhu eppadi theriyuma irukkum? Andha panels-la vandhu rating irukku sir, rating-na cheap panels irukku costly panels irukku.
Speaker 0
313.09s
Indha sheet panels ellathaiyum accumulate panna ungalukku vandhu paatheenganna oru pathu aayirathukkulla dhaan varum maximum, aana adha neenga test panreenga vachukkongalen, naan vandhu ippo indha exam ezhudhitten pass aayittennu solra maadhiri dhaan.
Speaker 0
323.77s
Adhu ellame ungalukku normal-nu kaamichiruvom, illaina vandhu ungalala detection-e panna mudiyadhu, for example sollalaam, adhula irukkiradhu vandhu essential panels-aa irukkaadhu, yenna biomarkers-nu paatheenganna aaru aayirathu biomarkers irukku.
Speaker 1
328.39s
Iruva paraya.
Speaker 0
334.73s
Overall-aave solren, andha fix-aannirukku neenga edukkanumaannu kettenganna adhu unga goal porudhu sir, aana generally neenga indha onnoottu moondru namma eppadi kondu varomnu paatheenganna day to day Indian life styles-ku ennenna maadhiri vishayangal set aagumo enna maadhiri deficits irukko adhu namma enna focus pannalaamnu solli eduthuttu vandhadhu.
Speaker 0
350.43s
Families ellame oru oru sector-ukkum heart liver-ndra maadhiri.
Speaker 0
354.41s
Oru complete bank full-aa namma cover panniruvom idhula.
Speaker 1
357.69s
Okay.
Speaker 1
360.71s
Okay okay fine, neenga data neenga abaichidunga, naan paarthuttu.
Speaker 0
364.75s
Aa, theriyala.
Speaker 1
364.93s
Aa, I will call you then.
Speaker 0
366.43s
Okay sir, thank you.