A
Call Intelligence
None with Vimal — Feb 17, 2026 17:35
Deal Lost
Warm
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
40.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
24% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:24 (25s)
Primary Language
English
Code Switching
None
Total Speaker Turns
12
Rep Words / Customer Words
41 / 10
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time/Busy
na actually please send on whatsapp.
|
time | Customer | Yes | compliance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Follow up on previous engagement |
Key Moments
200:06
Program Reference
Agent establishes context by mentioning the 7-day program the customer enjoyed.
00:21
WhatsApp Request
Customer shifts the communication channel, ending the call but maintaining interest.
Trust Signals
1
Customer acknowledges the brand and the previous program.
Resistance Signals
1
Customer interrupts to state they cannot talk right now.
Topics Discussed
7-day health care program
WhatsApp follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and identification. |
| Middle | 2 | neutral | Customer acknowledges the call but indicates they are busy. |
| Closing | 3 | neutral | Polite request to move to WhatsApp. |
Call Transcript
Click to expand
Speaker 1
0.69s
hello
Speaker 0
0.83s
Hello.
Speaker 0
1.77s
Hello, this is Rimal sir from I will.
Speaker 1
5.21s
okay.
Speaker 0
6.11s
regarding connected you regarding the health care program which you enjoyed for seven days.
Speaker 1
6.15s
Are you ready?
Speaker 0
10.63s
With IOL Wellness Center.
Speaker 1
13.45s
oke.
Speaker 0
14.67s
ya sir. it's a right amp connect with you.
Speaker 1
18.23s
na actually
Speaker 1
21.25s
please send on whatsapp.
Speaker 0
22.99s
Okay. Thank you.