A
Call Intelligence
Manikanta with Vimal — Feb 09, 2026 16:03
Deal Lost
Cold
Call History
3 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Vimal
Vimal scored 2.0/10 on call with Manikanta. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Manikanta. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Manikanta.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Telugu
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Lead Type
outbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:33 (34s)
Primary Language
Telugu
Secondary Language
English
Code Switching
High
Total Speaker Turns
17
Rep Words / Customer Words
48 / 14
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Trust/Authority
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Identity Confusion
Evarandi? (Who is this?)
|
trust/authority | Customer | No | repetition | Poor |
Key Moments
200:05
Identity Query
Customer asks 'Evarandi?', indicating they do not recognize the caller or the brand.
00:22
Audio Confirmation
Customer finally confirms the agent is audible, but the call ends shortly after.
Resistance Signals
2
Repeated questioning of identity
Short, clipped responses
Confusion Signals
2
Evarandi?
Cheppandi evarandi?
Topics Discussed
Identity verification
Audio clarity
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer repeatedly asks 'Evarandi?' (Who is this?) |
Call Transcript
Click to expand
Speaker 1
0.49s
Hello.
Speaker 0
0.77s
Hello.
Speaker 1
2.85s
Hello.
Speaker 0
3.85s
Hello Manikanta.
Speaker 1
5.07s
Evarandi?
Speaker 0
5.99s
Nenu ante Vimal OYO undi kada, from IO am I audible?
Speaker 1
9.63s
Hello
Speaker 0
10.43s
Hello.
Speaker 1
11.47s
Cheppandi evarandi?
Speaker 0
12.75s
Andaru emaina this is Vimal OYO from my view, very comfortable English.
Speaker 1
18.91s
Hello
Speaker 0
20.01s
Hello Manikanta, I am audible, hello.
Speaker 1
22.55s
Yes, you are audible sir cheppandi.
Speaker 0
24.57s
Nenu vandhinchandi, that is Vimala over here from IO.
Speaker 1
27.87s
Ayyyo.
Speaker 0
28.59s
Ya, i help him.
Speaker 1
33.05s
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