A
Call Intelligence
Mishra Prabhakar with Vimal — Feb 10, 2026 13:15
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Mishra Prabhakar. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Mishra Prabhakar.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Hindi
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
likely_self
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
low
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:22 (22s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
11
Rep Words / Customer Words
22 / 14
Rep Longest Monologue
5s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Not a good time
Sir ji main ek program mein hoon bahar.
|
time | Customer | No | none | Poor |
Key Moments
200:10
Agent Introduction
Agent identifies himself and the prospect.
00:17
Customer Rejection
Customer states they are busy, effectively ending the sales opportunity for this call.
Resistance Signals
1
Sir ji main ek program mein hoon bahar
Topics Discussed
Introduction
Language check
Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer answers and acknowledges the call. |
| ending | 2 | neutral | Customer states they are busy in a program and ends the call. |
Call Transcript
Click to expand
Speaker 0
1.47s
Hello.
Speaker 1
3.05s
Hello.
Speaker 0
4.91s
Hello.
Speaker 1
6.11s
Haan bolo.
Speaker 0
7.19s
First thing mitha pral.
Speaker 1
10.01s
Haan ji.
Speaker 0
10.91s
Ya Mishra Prabhakar, this is Vimal over here from. Hello, can you understand English sir?
Speaker 1
12.87s
Haan ji.
Speaker 1
17.01s
Sir ji main ek program mein hoon bahar.
Speaker 0
19.73s
Yaav.
Speaker 1
21.57s
Haan.