A
Call Intelligence
Kishore with Vimal — Feb 04, 2026 11:15
Deal Lost
Cold
Call History
7 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
0.0%
Personalization
9.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Kishore. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
high
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
other
Conversation Flow
Opening Type
other
Opening Quality
poor
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:27 (27s)
Primary Language
Tamil
Code Switching
None
Total Speaker Turns
17
Rep Words / Customer Words
42 / 31
Rep Longest Monologue
3s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
service
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Unresponsive to calls
Sari sari nee appadiye odi poyittaya phone edukka maattura illa.
|
service | Customer | Yes | reassurance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| meter | Customer | -- | Neutral | Customer asks what to do with the 'meter'. |
Key Moments
300:09
Identity Confirmation
Rep confirms he is Vimal and knows the customer's mother.
00:14
Meter Query
Customer asks about a 'meter', indicating a technical or health-tracking device is involved.
00:21
Service Complaint
Customer complains that the rep hasn't been answering the phone.
Trust Signals
1
Informal language suggests a long-standing relationship
Resistance Signals
1
Complaint about unanswered calls
Topics Discussed
Arrival coordination
Unanswered calls
Meter usage
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Seeking the rep. |
| middle | 2 | negative | Customer notes the rep isn't picking up the phone. |
| closing | 3 | neutral | Accepts that the rep is coming. |
Call Transcript
Click to expand
Speaker 0
0.35s
Hello
Speaker 1
1.81s
Hello
Speaker 0
2.37s
Hello.
Speaker 1
3.53s
Hello.
Speaker 0
4.33s
Hello.
Speaker 1
6.09s
Hello, yes sollunga.
Speaker 0
8.13s
Kishore sir.
Speaker 1
9.79s
Avanga ammaadaa re Vimala neeyaadaa.
Speaker 0
11.67s
Aamaam.
Speaker 1
12.69s
Paidhikkaraan aiyaa, vandhu dhaan irukken, irudhaan varen.
Speaker 0
14.41s
Sari, andha meter enna pandradhu?
Speaker 1
16.57s
Aa ennada pandradhu?
Speaker 0
17.33s
Vandhuttu meet neenga vandhuttu
Speaker 1
18.75s
Vandhuttenda vandhuttu irukkenda thanni saasala nadakkurenda varenda irudaa.
Speaker 0
21.75s
Sari sari nee appadiye odi poyittaya phone edukka maattura illa.
Speaker 1
23.91s
Illa bhai vandhutte irukken bhai vandhutte irukken iru.
Speaker 0
26.17s
Sari vaa vaa vaa.