A
Call Intelligence
Kulal Jain with Vimal — Feb 12, 2026 15:48
Deal Lost
Cold
Call History
4 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Vimal
Vimal scored 3.0/10 on call with Kulal Jain. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Kulal Jain. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Kulal Jain.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Hindi/Gujarati
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Lead Type
outbound
Conversation Flow
Opening Type
other
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:21 (21s)
Primary Language
Hindi
Secondary Language
English
Code Switching
High
Total Speaker Turns
11
Rep Words / Customer Words
32 / 24
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:09
Agent Introduction
Vimal identifies himself from IO Healthcation team.
00:20
Audio Check
Agent realizes the customer is not responding coherently or cannot hear, asks 'Sir, am I audible?'
Resistance Signals
2
distracted responses
non-sequiturs regarding location
Confusion Signals
2
audio clarity issues
unrelated responses
Topics Discussed
Identity confirmation
Location/Travel
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer confirms name but seems distracted. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
0.51s
Hello
Speaker 0
1.13s
Hello
Speaker 1
2.05s
Aaj picnic gulal che.
Speaker 0
2.21s
Kulal chhe.
Speaker 0
3.99s
Aa yaak kooda alzain bere kooda alzain
Speaker 1
5.27s
Ya Kulal Jain very good. Vimal over here from IO Healthcation team.
Speaker 1
10.03s
How are you doing?
Speaker 0
12.37s
Kal jaayenge.
Speaker 1
15.09s
Panch koti film ni hello.
Speaker 0
16.35s
Pragati maidan mein.
Speaker 1
20.09s
Sir, am I audible? Hello.