A
Call Intelligence
Mukesh Arora with Vimal — Jan 31, 2026 15:12
Deal Lost
Cold
Lead Source
Meta AdsCall History
3 attemptsRep Performance
3.5/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
6.0/10
Technical Quality
4.0/10
Active Alerts
2Low Performance: Vimal
Vimal scored 3.5/10 on call with Mukesh Arora. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Mukesh Arora. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Moderate
Brand Sentiment
Skeptical
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
45% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:19 (80s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
16
Rep Words / Customer Words
118 / 72
Rep Longest Monologue
13s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Need/Redundancy
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Redundant Service
I have recent diagnosis done so that I know. so I don't need that part. right now.
|
product_fit | Customer | No | differentiation | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Customer | -- | Negative | The primary service the lead inquired about. |
Key Moments
300:21
Customer's first objection
Sets the tone that the customer perceives the service as 'mostly testing'.
00:52
Agent's differentiation attempt
Agent tries to explain the 'prevention' aspect but the customer remains unconvinced.
01:10
Hard rejection
Customer explicitly states 'I am not interested', effectively ending the sales opportunity.
Discovery Questions
2
Q1
have you gone through the browser which has had you over a mail?
Q2
so what kind of [customization]...
Resistance Signals
3
I don't need that part
I am not interested
It's mostly testing, na?
Confusion Signals
1
Perception that the retreat is only for diagnosis
Topics Discussed
Deep Detox
Diagnostics
Prevention
Package Customization
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite acknowledgement of the call. |
| Discovery | 2 | neutral | Questioning the focus on diagnostics. |
| Objection | 3 | neutral | Explicitly stating lack of interest. |
Call Transcript
Click to expand
Speaker 1
1.15s
Hello?
Speaker 1
2.49s
Okay.
Speaker 1
3.15s
Hello.
Speaker 0
5.01s
Naan I am speaking with Mukesh.
Speaker 1
6.91s
Yes.
Speaker 0
7.73s
ya motu ji vimal ho ya from iowadar zone.
Speaker 1
11.33s
Yes guru.
Speaker 0
12.55s
jyaan bolte how are you doing?
Speaker 1
14.13s
good.
Speaker 0
15.05s
Yeah, so you requested for a help station, right? Where you request for a deep detox and
Speaker 1
21.57s
ya, but it's mostly testing, na? you do mostly diagnosis, correct?
Speaker 0
27.13s
no no it's not only diagnostic. have you gone through the browser which has had you over a mail?
Speaker 1
33.15s
ya but i saw it it was mainly on the diagnostic side. yes ma'am i am asking.
Speaker 0
39.61s
No no, why we are doing the diagnostic completely into the wellness part. Okay. So first we will go to the
Speaker 1
45.59s
sun bula hai. I have recent diagnosis done so that I know. so I don't need that part.
Speaker 0
49.59s
right now.
Speaker 0
52.87s
Uh no sir, we are doing the diagnostics for the prevention part. The diagnostics which you are doing is a bit different from which what we are doing and providing in our services. It's not just only the diagnostics, it's the parts of the service.
Speaker 0
67.79s
india.
Speaker 1
70.35s
Yeah. So if that is the package actually I am not interested.
Speaker 0
74.45s
okay. the package can be customized according to day and your stay and everything. so what kind of