A
Call Intelligence
None with Vimal — Feb 10, 2026 14:00
Deal Lost
Warm
Call History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
3.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
outbound
Conversation Flow
Opening Type
other
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
50% into call
Pitch Approach
Direct Inquiry
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:19 (19s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
38 / 32
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy at work
I'm kind of in middle of work right now.
|
time/convenience | Customer | Yes | respectful deferral | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcare services | Rep | -- | Neutral | General inquiry about service interest. |
Key Moments
100:13
Customer admits interest
Crucial lead qualification; customer confirms they are looking for services despite being busy.
Discovery Questions
1
Q1
are you looking for any services from i o health care?
Trust Signals
1
Customer admits they are looking for services
Resistance Signals
1
Time constraint (middle of work)
Confusion Signals
1
Customer didn't hear/understand company name initially
Topics Discussed
Introduction
Service Inquiry
Time Constraint
WhatsApp Communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks 'From what?' |
| Discovery | 2 | neutral | Customer admits interest but cites work conflict. |
Call Transcript
Click to expand
Speaker 1
0.83s
hello.
Speaker 0
1.41s
halo?
Speaker 1
2.29s
aspekṭ mit āimēn.
Speaker 0
3.61s
yes, who's speaking?
Speaker 1
4.57s
adu vimal over here from i o.
Speaker 0
6.91s
From what?
Speaker 1
7.79s
ai o health care sir.
Speaker 0
9.49s
yes, dammy.
Speaker 1
10.51s
are you looking for any services from i o health care?
Speaker 0
13.05s
Can you just WhatsApp me the stuff? I actually I am, but I'm kind of in middle of work right now.
Speaker 1
16.77s
Fine fine okay I will call you back later sorry sorry.
Speaker 0
18.35s
Okay thank you.