A
Call Intelligence
Kamlesh with Vimal — Feb 12, 2026 13:38
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
3.0/10
Technical Quality
1.0/10
Active Alerts
3No Close Attempt: Vimal
Vimal did not attempt to close on call with Kamlesh. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Kamlesh.
Low Performance: Vimal
Vimal scored 3.0/10 on call with Kamlesh. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Neutral/Skeptical
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
27% into call
Pitch Approach
Reactive
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:21 (81s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
24
Rep Words / Customer Words
102 / 78
Rep Longest Monologue
7s
Customer Longest Monologue
9s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Information Gap
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of clarity on website
Because I looked at the website. I was not clear.
|
information gap | Customer | Yes | agreement & alternative channel | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Customer | -- | Interested | The core offering the customer enquired about via Facebook. |
Key Moments
200:41
Customer requests WhatsApp information
Shifts the call from a potential sales pitch to an administrative follow-up task.
01:03
Customer asks 'What are the problems it solves?'
A critical discovery opportunity that the rep missed by simply promising to send it on WhatsApp instead of answering.
Trust Signals
1
Customer admits to visiting the website
Resistance Signals
2
Redirecting the call to WhatsApp to avoid immediate discussion
Stating the website was 'not clear'
Confusion Signals
2
Initial identification of the caller
Lack of clarity on website content
Topics Discussed
7-day retreat program
WhatsApp information sharing
Website lack of clarity
Program benefits
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks 'Who is that?' and 'Sorry' as he didn't recognize the caller initially. |
| Middle | 2 | neutral | Customer clearly states he found the website unclear and wants WhatsApp info. |
| Closing | 3 | neutral | Agrees to reconnect after reviewing the shared information. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hi, if you record your name and reason for calling, I'll see if this person is available.
Speaker 0
6.93s
yeah Kamlesh is the lawyer from IO AIW. You have enquired about the seven days vacation.
Speaker 0
15.07s
Hello.
Speaker 1
15.33s
Hello.
Speaker 0
15.87s
Hello.
Speaker 0
18.97s
Hello, I am speaking with Kamlesh.
Speaker 1
21.41s
Who is that?
Speaker 0
22.35s
aadhaar zimmal over here from i o a i w o. we enquired for a seven days retreat program with i o.
Speaker 1
29.25s
sorry.
Speaker 0
29.73s
You have to wait for seven days plan with IO.
Speaker 1
34.99s
Hmm.
Speaker 0
36.13s
Yeah. So I connected you regarding the same.
Speaker 1
41.17s
Sir, can you send me information about your seven day program on WhatsApp, what is included in that? Because I looked at the website. I was not clear.
Speaker 0
48.41s
I was not clear.
Speaker 1
51.41s
I'll share you over WhatsApp as well, sir.
Speaker 1
54.71s
ya share first let me take a look.
Speaker 1
59.21s
vaat aar da benifits aai get?
Speaker 1
63.47s
Okay. What are the problems it solves?
Speaker 0
67.29s
oke.
Speaker 0
72.53s
Yeah sir I will share it in WhatsApp sir.
Speaker 1
74.75s
ya okay.
Speaker 0
75.75s
And we can reconnect once again. We can have a brief discussion on this, okay?
Speaker 1
78.05s
bhaya.
Speaker 1
79.75s
Yeah, thank you.
Speaker 0
80.31s
Ya okay thank you.