A
Call Intelligence
Nilesh with Vimal — Feb 11, 2026 12:40
Deal Lost
Cold
Call History
2 attemptsRep Performance
2.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
1Low Performance: Vimal
Vimal scored 2.0/10 on call with Nilesh. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
10.00%
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi/English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
35% into call
Pitch Approach
Price-driven
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
hard_decline
Call Structure
Duration
0:52 (53s)
Primary Language
Hindi
Secondary Language
English
Code Switching
High
Total Speaker Turns
24
Rep Words / Customer Words
58 / 42
Rep Longest Monologue
6s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price/Discount too low
maine bola mere ka jaaye vo price 30% discount vagairah rahega toh possible hai.
|
price | Customer | No | direct denial | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| double eight (88) | Customer | 18900.00 | Negative | Pricing discussion for a specific package or product referred to as 'double eight'. |
Key Moments
300:20
Customer sets price anchor
Customer demands a 30% discount, setting a high barrier for the sale.
00:33
Rep reveals current price
Rep quotes 18,900 with only 10% discount, which is higher than the customer's expectation.
00:50
Hard Rejection
Customer explicitly states 'Not interested' and terminates the negotiation.
Resistance Signals
3
Price anchoring
Direct refusal
Comparison to past offers
Topics Discussed
Pricing
Discounts
Diwali Offers
Follow-up timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting and recognition of the follow-up. |
| Negotiation | 2 | neutral | Pushing for a 30% discount. |
| Closing | 3 | negative | Explicitly states lack of interest and ends the call. |
Call Transcript
Click to expand
Speaker 1
0.83s
To group banav ek
Speaker 0
2.55s
Hello.
Speaker 1
3.03s
Hello, haan.
Speaker 0
4.11s
Aaj with Nilesh.
Speaker 1
5.49s
Ya.
Speaker 0
6.61s
Ya nilesh hai Vimal bhaiya.
Speaker 1
8.39s
Hum
Speaker 0
9.25s
Haan, we will connect well.
Speaker 1
9.43s
Ha
Speaker 1
12.81s
Haan.
Speaker 0
12.87s
Super sari, you ask me to connect on 11th. Regarding the pricing for double eight.
Speaker 1
17.85s
Haan.
Speaker 0
19.41s
Yes sir.
Speaker 1
20.15s
Yes sir maine bola mere ka jaaye vo price 30% discount vagairah rahega toh possible hai.
Speaker 0
28.95s
Much questions?
Speaker 1
30.73s
2% discount jaise Diwali mein tha na.
Speaker 0
33.99s
Haan sir now currently 10% remaining remaining sir. The rate is 18900 now.
Speaker 1
35.35s
Kya kya
Speaker 1
37.25s
Inda rate
Speaker 0
39.79s
Diwali time credit vaas lo.
Speaker 1
41.37s
Aur it is eighteen thousand na?
Speaker 0
43.99s
Aani ek hazaar nau mein rahi.
Speaker 1
46.09s
Okay, theek hai.
Speaker 0
47.05s
I can give you 15 seps on main.
Speaker 1
50.71s
Not interested aur saath hai okay.
Speaker 0
52.23s
Hor