A
Call Intelligence
None with Vimal — Feb 09, 2026 14:23
Deal Lost
Warm
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
6.0/10
Conversion Probability
40.0%
Personalization
4.0/10
Technical Quality
2.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
10.00%
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
67% into call
Pitch Approach
Product-centric
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
1:05 (65s)
Primary Language
English
Secondary Language
Malayalam
Code Switching
Moderate
Total Speaker Turns
25
Rep Words / Customer Words
118 / 48
Rep Longest Monologue
7s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price/Cost
What is the cost of service? ... With discount.
|
price | Customer | Yes | direct discounting | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18900.00 | Neutral | Initial inquiry reference |
Key Moments
300:29
Pin Code Verification
Confirms serviceability in Mumbai, moving the lead closer to conversion.
00:52
Price Quote
The high price point (18,900) triggers the customer's budget sensitivity.
01:02
The 'I will let you know' exit
Indicates the customer is not ready to close immediately and requires follow-up.
Discovery Questions
3
Q1
How are you doing?
Q2
Can I know your pin codes?
Q3
Currently what are you doing?
Trust Signals
1
Sharing specific location/pin code
Resistance Signals
2
Immediate inquiry about discount
Deflection at the end ('I will let you know')
Confusion Signals
1
Minor confusion over pin code digits
Topics Discussed
Blood Test Inquiry
Location Serviceability
Pricing
Discounts
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms inquiry. |
| Discovery | 2 | neutral | Provides pin code. |
| Pricing | 3 | neutral | Asks for discount and says 'I will let you know'. |
Call Transcript
Click to expand
Speaker 0
0.79s
Hello.
Speaker 1
1.85s
Hello.
Speaker 0
2.81s
Speaking in English.
Speaker 1
4.33s
Hmm.
Speaker 0
5.23s
So yeah, you enquired regarding a 181 blood test earlier.
Speaker 1
8.89s
Yes.
Speaker 0
9.63s
Yeah sir, how are you doing? I have taken a test.
Speaker 1
13.25s
No.
Speaker 0
14.25s
Yes, I was looking for a test, ma'am.
Speaker 1
16.73s
Yes.
Speaker 0
17.89s
aa yaa sir so currently vere aareyulloo chettittu?
Speaker 1
18.73s
So currently vere aareyum located? Mumbai. Mumbai.
Speaker 0
20.83s
Mumbai.
Speaker 0
21.99s
Mumbai. Okay. Right, let me check whether the service is available in your pin code. Can I know your pin codes?
Speaker 1
29.13s
four zero zero one zero four.
Speaker 0
31.27s
four zero zero one i zero four right.
Speaker 1
34.41s
four zero idre one zero four.
Speaker 0
35.91s
Okay okay ya it is available sir.
Speaker 0
40.37s
Yeah. Currently what are you doing?
Speaker 1
43.57s
Hmm.
Speaker 0
44.37s
currently like we are looking for the letters right so can we book the slots which is a
Speaker 1
49.17s
What is the cost of service?
Speaker 0
52.87s
18900.
Speaker 1
54.41s
With discount.
Speaker 0
56.59s
Discount 10% currently idhula sir discount undu.
Speaker 1
59.43s
thik hai. I will let you know.
Speaker 0
64.35s
Yeah, sure.