A
Customer Abbas
Phone +917726852212
Rep Vimal
Team Health Advisory
Date 2026-02-18 19:24
Duration 31:36
Source None

Call History

3 attempts
Total Attempts3
First CallFeb 18, 2026
Last CallFeb 23, 2026
Total Talk Time32.2 min
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
70.0%
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 3
Upsell Attempted Yes
Cross-sell Attempted Yes

Customer Profile

Gender Male
Language Preference English
Brand Awareness Moderate
Brand Sentiment Neutral/Curious
Budget Sensitivity Moderate
Readiness to Buy Warm
Decision Maker Solo
Lead Type new_inquiry

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 8
Pitch Start 15% into call
Pitch Approach Consultative/Educational
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending follow_up_scheduled

Call Structure

Duration 31:36 (1896s)
Primary Language English
Secondary Language Hindi
Code Switching Low
Total Speaker Turns 218
Rep Words / Customer Words 3842 / 612
Rep Longest Monologue 660s
Customer Longest Monologue 18s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Trust/Logistics

Objections

2
Objection Category Raised By Handled Technique Quality
Age reversal sounds like a marketing gimmick
But reversing age is very, you know, something to get clients. It's that kind of a word.
trust/product Customer Yes scientific explanation Good
Chennai location is a barrier
Right now it's completely Chennai and so that's like a barrier for me.
logistics Customer Yes alternative solution Good

Products Discussed

4
Product Mentioned By Price Customer Reaction Context
gut microbiome test Rep -- Positive Suggested to address customer's specific gut health concerns.
food intolerance test Rep -- Interested To identify triggers beyond lactose intolerance.
aiwo 181 blood test Rep 60000.00 Neutral Comprehensive diagnostic compared to standard clinic tests.
healthcation program Rep 750000.00 Skeptical Premium offline model for total reset.

Key Moments

4
01:37
Customer admits mental health struggles
Shifted the call from a product pitch to a deep consultative/empathetic session.
06:14
Customer challenges 'Age Reversal' term
Critical trust moment where the rep had to pivot to scientific data to maintain credibility.
16:34
Customer agrees to start with Gut Health
Micro-conversion achieved; lead moves from 'enquiry' to 'warm'.
17:15
Rep begins 10-minute life coaching monologue
Deepened rapport significantly, though arguably too long for a standard sales call.

Discovery Questions

4
Q1 Are you just looking for a full body checkup or do you have any kind of health goal?
Q2 How's your work life balance?
Q3 Have you taken any steps like sorting it out or trying to speaking about it to any kind of psychologist?
Q4 Will you be having a time of a day to visit Chennai or you wanted to be done in your place in Ahmedabad?

Trust Signals

3
Sharing personal mental health struggles
Asking about the rep's background
Agreeing to the gut health test start

Enthusiasm Signals

1
Recognition of Brian Johnson/Longevity trends

Resistance Signals

2
Skepticism about 'age reversal' phrasing
Concern about Chennai being a 'barrier' for offline services

Confusion Signals

1
Initial confusion about whether it was a 'meditation camp'

Topics Discussed

Gut Health Mental Wellness Age Reversal Biomarkers Lactose Intolerance Lifestyle Habits Japanese Longevity Techniques Brian Johnson Aircel Founder

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Standard inquiry response.
Discovery 2 neutral Opens up about mental health and hair loss.
Pitch 3 neutral Questions the 'age reversal' terminology as a marketing gimmick.
Closing 4 neutral Appreciates the long lifestyle advice and agrees to next steps.

Call Transcript

Click to expand
Source File +917726852212 18-2-2026, 7-24-19pm.mp3
Transcript +917726852212_18-2-2026,_7-24-19pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20384