A
Call Intelligence
Kartika Kapoor with Vimal — Feb 18, 2026 18:46
Deal Lost
Cold
Call History
4 attemptsRep Performance
6.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
20.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Kartika Kapoor. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Kartika Kapoor.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
50% into call
Pitch Approach
Direct reference to lead enquiry
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:23 (24s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
42 / 26
Rep Longest Monologue
6s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time constraint
Could you message me? I cannot talk right now.
|
time | Customer | Yes | compliance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Reference to the customer's previous enquiry. |
Key Moments
100:18
Customer request to message
Ends the voice conversation immediately, shifting the sales channel to text.
Resistance Signals
1
I cannot talk right now
Topics Discussed
Introduction
360 Full Body Checkup
Communication Preference
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges identity. |
| Closing | 2 | neutral | Politely asks to be messaged instead of talking. |
Call Transcript
Click to expand
Speaker 1
0.67s
Hello
Speaker 0
1.89s
Hello.
Speaker 1
2.93s
Hunji.
Speaker 0
3.55s
aa ji I am speaking with Kartika Kapoor.
Speaker 1
5.97s
Yes.
Speaker 0
6.77s
Yeah, this is Vimal over here from IO. I'm a health mentor over here. Wellness related program in Chennai.
Speaker 1
10.67s
Hello sir.
Speaker 0
12.95s
So we enquired for a 360 full body checkup with us.
Speaker 1
17.13s
Okay.
Speaker 1
18.31s
Could you message me? I cannot talk right now. Can you message me please?
Speaker 0
21.51s
Yeah, sure, okay.
Speaker 1
22.57s
Thank you, thank you.