A
Call Intelligence
Kanchana Mam with Vimal — Jan 22, 2026 14:27
Deal Lost
Cold
Call History
6 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
0.0%
Personalization
0.0/10
Technical Quality
5.0/10
Active Alerts
3No Close Attempt: Vimal
Vimal did not attempt to close on call with Kanchana Mam. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Kanchana Mam.
Low Performance: Vimal
Vimal scored 2.0/10 on call with Kanchana Mam. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Readiness to Buy
Cold
Lead Type
outbound
Conversation Flow
Opening Type
other
Opening Quality
N/A
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:23 (23s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
1
Rep Words / Customer Words
38 / 0
Rep Longest Monologue
23s
Customer Longest Monologue
0s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:05
Platform Explanation
The speaker explains that the recording will be automatically uploaded to the platform.
00:18
CRM Mention
The speaker notes that they have only seen this CRM up to this point and need to explore further.
Topics Discussed
CRM Platform
Call Recording
Internal Training
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | neutral | No customer interaction present. |
Call Transcript
Click to expand
Speaker 0
0.01s
Appadiye idhu pannikkonga, so ippa vandhu namma summa edho ondru pesukkalaam, adhula idhu vandhu idhu complete-aa call mudinjadhukku appuram adhoda recording ellaam vandhu indha platform-oda idhukkulla vandhurum, okay-ngala?
Speaker 0
18.47s
Actually idhuvaraikkum dhaan indha CRM vandhu namma paarthirukkom, idhu ennannu paarkkanum.