A
Customer None
Phone +917402081385
Rep Vimal
Team Sales
Date 2026-02-16 14:49
Duration 17:40
Source None

Call History

8 attempts
Total Attempts8
First CallFeb 16, 2026
Last CallFeb 25, 2026
Total Talk Time21.4 min
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 8
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Medium
Brand Sentiment Curious/Neutral
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type b2c

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 3
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique soft_close
Call Ending natural_end

Call Structure

Duration 17:40 (1061s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 154
Rep Words / Customer Words 1842 / 412
Rep Longest Monologue 128s
Customer Longest Monologue 18s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Low
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Financial/Insurance

Objections

2
Objection Category Raised By Handled Technique Quality
Insurance Coverage
idhu vandhu ippo ungalodadhula edhavadhu insurance coverages irukkumaa?
price/financial Customer Yes transparency / shift to reimbursement Average
Information Gap on Website
website ellam update aagala... straight-aa contact kudunga-ngira maadhiri thaan varum
product understanding Customer Yes direct information sharing Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep -- Interested Comprehensive diagnostic package including 11 pillars of health.
epigenetic test Rep 60000.00 Neutral Biological age testing sent to USA partners.

Key Moments

4
01:27
Plant Analogy
Simplifies complex biological concepts for the customer.
07:37
Age Confirmation
Customer confirms he is 33, allowing the agent to pivot to biological age comparisons.
11:51
Location Confirmation
Agent confirms service availability in Salem, removing a major logistical barrier.
14:42
Insurance Query
Identifies the primary hurdle to closing (financial/reimbursement).

Discovery Questions

3
Q1 Ippo unga age enna sir sonneenga neenga?
Q2 Unga pincode solla mudiyuma sir?
Q3 Brain zones-la pattri kelvippattirukkeengala sir?

Trust Signals

3
Sharing personal pincode
Asking about specific test names (ECG, Echo)
Browsing the website simultaneously

Enthusiasm Signals

2
Asking 'What is the cost?' early in the call
Confirming age as 33

Resistance Signals

2
Insurance coverage concern
Stating the website information was unclear/insufficient

Confusion Signals

1
Confusion over the '3-6' (360) plan naming vs website content

Topics Discussed

Reverse Aging Longevity Biological Age IO 360 Plan Epigenetics Insurance Reimbursement Salem Service Availability 11 Pillars of Health

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Slightly confused about why the previous call cut.
Discovery/Pitch 2 neutral Listens intently to the '11 pillars' and 'biological age' concepts.
Logistics/Insurance 3 neutral Focused on whether the cost can be covered by insurance.
Closing 4 positive Agrees to receive WhatsApp info and a follow-up call.

Call Transcript

Click to expand
Source File +917402081385 16-2-2026, 2-49-44pm.mp3
Transcript +917402081385_16-2-2026,_2-49-44pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20379