A
Call Intelligence
Pradeep with Vimal — Feb 16, 2026 14:47
Deal Lost
Warm
Call History
8 attemptsRep Performance
7.5/10
Pitch Effectiveness
0.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Pradeep. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:30 (90s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
26
Rep Words / Customer Words
118 / 142
Rep Longest Monologue
14s
Customer Longest Monologue
17s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health services | Customer | -- | Interested | General inquiry about what the company offers based on the MD's speech. |
Key Moments
300:08
Source Identification
Rep clarifies the call is regarding an IO Health inquiry from March 6th.
01:01
Brand Awareness Reveal
Customer explains he saw the MD as a chief guest at a startup conference, establishing high trust.
01:12
Multi-channel Engagement
Customer mentions following up via Instagram, indicating a high-intent lead.
Discovery Questions
3
Q1
So ippo unga health goal enna current age enna?
Q2
Neenga enna pannittu irukkeenga?
Q3
Health goal-na eppadi kekkureenga?
Trust Signals
3
Mentions attending a conference where the MD spoke
Followed the brand on Instagram
Asks clarifying questions about health goals
Enthusiasm Signals
2
Detailed explanation of his awareness journey
Positive tone when mentioning the MD's speech
Confusion Signals
2
Initially asks 'Enga irundhu sir?' (From where?)
Asks 'Health goal-na eppadi kekkureenga?' (How are you asking about health goals?)
Topics Discussed
Health Goals
Metabolic Issues
Lifestyle Restructuring
Startup Innovation Conference
Instagram Marketing
MD's Speech
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but slightly confused about the call source initially. |
| Discovery | 2 | neutral | Becomes very talkative when explaining how he heard about the brand. |
Call Transcript
Click to expand
Speaker 1
0.31s
Hello.
Speaker 0
1.01s
Aa specific predict.
Speaker 1
2.43s
Ya.
Speaker 0
3.19s
Hi yaar Pradeep, naan Vimal pesuren IO-la irundhu.
Speaker 1
7.19s
Enga irundhu sir?
Speaker 0
8.13s
Io-la irundhu IO Health moondru aaru-kku neenga enquiry pannirundheenga.
Speaker 1
12.59s
Aa okay aa sollunga.
Speaker 0
13.73s
Aa ya sir, eppadi irukkeenga?
Speaker 1
15.33s
I am good, how are you doing?
Speaker 0
16.65s
I am fine sir. Thank you for asking.
Speaker 1
17.67s
Athu like athu paarthaane sari okay enna appadinnu therinjukkalaamndradhaan.
Speaker 0
24.99s
Ok ok.
Speaker 1
25.27s
Okay okay inquiry pannunga.
Speaker 0
26.61s
Fine sir completely fine sir. So ippo unga health goal enna current age enna?
Speaker 0
30.91s
Neenga enna pannittu irukkeenga?
Speaker 1
33.77s
Health goal-na eppadi kekkureenga?
Speaker 0
36.63s
Health goal-na like what you are trying like for example somebody will be having some metabolic issue or some try to restructure their life style illana for example I want to completely check my body or I want to know appadindra maathiri irukkum illaiya? Actually idhu related.
Speaker 1
48.63s
Aa actually idhu related-aa I was like oru oru startup innovation conference naan poyirundhappo ungaludaiya MD avaru.
Speaker 0
56.43s
Ungaludaiya.
Speaker 0
57.93s
Vandi avaru okay enga stall paarthirundheengala
Speaker 1
61.55s
First channel naan paakkala, but ungaloda MD vandhu adhula oru chief guest-aa vandhuttu oru speech koduthirundhaaru.
Speaker 0
66.23s
Okay okay, so like.
Speaker 1
67.07s
So like kuduthathula vandhuttu appadhan enakku adhai pathi theriyum, IO pathi enakku appadhan theriyum.
Speaker 1
72.87s
Naan just Instagram glance paathuttu irukkumbodhu naan idha pathi go through pannen, sari enna irukku like ennannu therinjukkalaam, adhu like neenga adha pathu avarudaiya idhu attend pannadhula naan paathadhu ennanna like neenga adha vandhu oru vaatti approach panni ungaludaiya.
Speaker 0
79.55s
Aa.
Speaker 1
89.53s
Aa aa aa.