A
Call Intelligence
Tharun with Vimal — Feb 16, 2026 17:36
Deal Lost
Warm
Lead Source
Meta AdsCall History
6 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
60.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Tharun.
Low Performance: Vimal
Vimal scored 3.0/10 on call with Tharun. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Tharun. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Likely Self
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:20 (21s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
6
Rep Words / Customer Words
48 / 4
Rep Longest Monologue
12s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Other | Clarifying the purpose of the call after initial confusion. |
Key Moments
300:05
Product Confusion
Rep mentions 'air fryer' which causes brief friction/confusion.
00:08
Brand Correction
Rep corrects to 'AIWO', which the customer immediately recognizes and validates.
00:15
Channel Shift
Customer requests WhatsApp link, moving the sales process to a different medium.
Trust Signals
1
Immediate recognition of the brand name 'AIWO'
Confusion Signals
1
Confusion over 'EDT' and 'air fryer' mention at 00:05
Topics Discussed
Brand Identification
WhatsApp Link Sharing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer was confused by the 'air fryer' mention. |
| Resolution | 2 | neutral | Customer immediately agreed to join via WhatsApp once AIWO was mentioned. |
Call Transcript
Click to expand
Speaker 1
0.01s
hello? aa yaar sir? vimal sir. hello? yaar sir? vimal oyar.
Speaker 0
1.85s
Okay.
Speaker 0
2.61s
Hello?
Speaker 1
5.13s
Yeah, Vimal. This is regarding EDT that you know air fryer? No, no. No, sir. It's regarding IO. Yeah, yeah, IO. Okay, okay, okay. Yeah. Yeah, give me a moment. Please share the link on WhatsApp. I will join.
Speaker 0
12.35s
Yes.
Speaker 0
18.29s
Tumes.