A
Call Intelligence
Tharun with Vimal — Feb 16, 2026 16:57
Deal Lost
Warm
Lead Source
Meta AdsCall History
6 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Tharun.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Tharun. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:23 (23s)
Primary Language
English
Code Switching
None
Total Speaker Turns
8
Rep Words / Customer Words
34 / 30
Rep Longest Monologue
4s
Customer Longest Monologue
8s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Scheduling
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time confusion
Is it at 6 PM? ... I was half asleep and I remembered it at six.
|
scheduling | Customer | Yes | flexibility | Excellent |
Key Moments
200:07
Time Correction
Agent corrects the customer's memory of the meeting time from 6 PM to 5 PM.
00:15
Rescheduling Agreement
Customer asks for 30 minutes and Agent agrees, preserving the lead's engagement.
Trust Signals
1
Customer admits to being 'half asleep', showing a level of comfort/honesty.
Confusion Signals
1
Time discrepancy (5 PM vs 6 PM).
Topics Discussed
Meeting scheduling
Time management
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer thought the meeting was at 6 PM. |
| Resolution | 2 | neutral | Customer explains they were half asleep and asks for 30 minutes. |
Call Transcript
Click to expand
Speaker 0
0.33s
Hello.
Speaker 1
0.85s
ya tarun can we start the meet?
Speaker 0
4.25s
Is it at 6 PM?
Speaker 1
7.23s
five morning we discussed no five p.m.
Speaker 0
10.27s
Oh, five. I was half asleep and I remembered it at six. You can give me like half an hour.
Speaker 1
18.11s
Sure, but if I that we can start. Yeah, yeah, completely fine.
Speaker 0
18.27s
Hello.
Speaker 0
21.59s
Okay alright.
Speaker 1
22.21s
Thank you.