A
Call Intelligence
Tharun with Vimal — Feb 14, 2026 15:29
Deal Lost
Warm
Lead Source
Meta AdsCall History
6 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
paid
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
5
Pitch Start
25% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
other
Call Structure
Duration
7:08 (429s)
Primary Language
English
Secondary Language
Malayalam/Tamil
Code Switching
Low
Total Speaker Turns
101
Rep Words / Customer Words
784 / 212
Rep Longest Monologue
38s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service Redundancy
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
I already take full body health checks twice a year.
I take you know my full body health check you know twice a year every six months. So you know what's all.
|
redundancy | Customer | Yes | education/differentiation | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Interested | Main offering discussed including stay at Leela Chennai. |
Key Moments
301:29
Health Goal Disclosure
Customer identifies 'brain fog' and 'inflammation' as key pain points.
03:49
The 'Already Checked' Objection
Critical moment where the rep had to prove value beyond standard diagnostics.
06:31
Transition to Video Call
Successful move to a higher-engagement sales stage.
Discovery Questions
5
Q1
Looking for yourself or looking for someone?
Q2
You're currently located in which city?
Q3
Have you been into any kind of wellness center or reverse aging?
Q4
Could I know more about your health goals currently?
Q5
Currently what's your age?
Trust Signals
3
Sharing specific health concerns (brain fog)
Disclosing supplement use (fish oil)
Agreeing to a 30-minute video call
Enthusiasm Signals
2
Asking for specific treatment sessions
Quickly agreeing to the 4 PM slot
Resistance Signals
2
Stating he already does 6-month checkups
Questioning if fish oil is just a 'placebo'
Confusion Signals
2
Clarifying 'IO' name
Asking for specific session details
Topics Discussed
Brain Fog
Inflammation
Panchakarma
Epigenetics
Organ Aging
Leela Chennai
Omega-3/Fish Oil
Biomarkers
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and inquiry. |
| Discovery | 2 | neutral | Sharing health goals and history of Panchakarma. |
| Pitch | 3 | neutral | Questioning the difference between AIWO tests and his regular checkups. |
| Closing | 4 | positive | Agrees to a follow-up video call. |
Call Transcript
Click to expand
Speaker 1
0.27s
Hello.
Speaker 0
0.71s
Hello.
Speaker 1
2.71s
Hello.
Speaker 0
3.45s
aasthi engane tharu?
Speaker 1
4.79s
Yes.
Speaker 0
5.89s
e parantu jemal o exam ayo wellness center.
Speaker 1
10.53s
yes you are all.
Speaker 0
11.79s
right and connect with you or you traveling somewhere.
Speaker 1
15.53s
Traveling party aagudhu.
Speaker 0
21.15s
Yeah yeah.
Speaker 0
23.15s
You enquired about the seven days plan. Right. Yeah yeah. So looking for yourself or looking for someone?
Speaker 1
25.81s
Right.
Speaker 1
29.87s
Yeah, for myself and for a friend of mine both.
Speaker 0
33.25s
Okay, so it's like a couple you're looking for, huh?
Speaker 1
35.33s
No no no no. Friend of mine.
Speaker 0
37.25s
no no no if you're taking two people we consider it as a couple so we get some discounts as well. not directly like couple but you're taking for two packs right?
Speaker 1
46.25s
Hi.
Speaker 0
46.37s
Okay buddy, yeah, okay. You're currently located in which city? Which part of India?
Speaker 1
50.83s
Pelangana.
Speaker 0
52.27s
tellunga anna.
Speaker 0
53.95s
okay okay nice nice nice. so have you been into any kind of wellness center or reverse aging or any kind of longevity?
Speaker 1
58.87s
kind of longevity.
Speaker 1
60.61s
Panchakarma.
Speaker 0
63.39s
Sir, your voice is breaking.
Speaker 1
64.43s
I've been to, you know, I've taken Panchakarma twice.
Speaker 0
68.55s
okay okay panchakanna two ways okay okay.
Speaker 0
73.41s
So what is our thing over here and everything I will explain. So before going into all these things could I know more about your health goals currently what is your health goal?
Speaker 1
84.09s
hai health girl.
Speaker 1
89.17s
and we get rid of brain fog.
Speaker 0
91.19s
rainfall
Speaker 1
91.63s
And reduce inflammation in the body.
Speaker 0
95.31s
understood. ok ok ok so gud nais. karantli vatsa ej?
Speaker 0
101.43s
Twenty eight.
Speaker 0
102.33s
twenty eight. okay okay buddy nice. so this program is completely designed and customized according to your own personal.
Speaker 0
111.27s
Okay. So each and every person it varies. So according to your body type and inflammation rate and your aging process, it is completely customized. Okay. So what we do exactly is we try to
Speaker 0
123.81s
reverse age you. So how we'll reverse age it or how does it work? I'll give a clear explanation about it to you. So our ideology is completely we need to know what's happening inside your body.
Speaker 0
137.15s
If you take your body, right? So from outside things might seem fine, not alarming as of now.
Speaker 1
137.17s
If you
Speaker 0
143.31s
Okay, but inside what's happening, we don't have a exact clear picture.
Speaker 1
146.89s
Hello.
Speaker 0
147.65s
But once we figure it out, we'll be having a long-term idea what need to be changed and what need to be followed so that you'll be having a healthy life. When you age, right, you'll be aging in a way you meant to be. So why I'm saying this is, usually your age is at 28, right?
Speaker 0
166.31s
But your organs might age in different phase.
Speaker 1
172.15s
Yeah.
Speaker 0
173.01s
Yeah, so your organs might be in like 30s or 25. We don't know. Like 11 organ groups we can separate it. So we need to know the facing of the organs and what we do over here is we have epigenetic test for that. Okay.
Speaker 0
187.27s
Okay. It completely helps us helps us out.
Speaker 1
187.29s
Okay.
Speaker 1
193.99s
oke
Speaker 0
194.97s
Yeah. And our program is like a seven days comprehensive program where we will be having a stage in Leela, Chennai.
Speaker 0
203.49s
Okay. And services everything will be available from I O side.
Speaker 0
209.27s
from IO IO. IO IO. Yeah.
Speaker 1
210.21s
Okay.
Speaker 0
212.49s
So it's completely doctor backed, scientifically data driven program where we'll be mapping all the seven days with all our services and we'll be providing a restart button where we'll be focusing upon all the parameters from tip to toe, all the tests, diagnostics, everything will be covered in this program.
Speaker 1
229.85s
I take you know my full body health check you know twice a year every six months. So you know what's all.
Speaker 1
237.89s
Whats whats low whats high
Speaker 0
240.51s
Yeah yeah, nobody, this is completely into a preventive care. So even if you're taking the full body test which you said me, right? That is for knowing just the current status. But what we focus more upon is for a preventive, like the things which you do is very much good. It can detect for stage three, stage four.
Speaker 1
249.73s
But what
Speaker 0
257.85s
so for any kind of deduction we have stage one two three four.
Speaker 0
261.73s
So the test that is conducted and that you would have taken covers only the parameters which is required for four and three. What we are focusing upon?
Speaker 1
268.33s
Smart Kind of Test
Speaker 0
270.39s
Uh there are various tests involved and programs involved and everything. I have even shared all those details over a mail and in a WhatsApp to start up with we'll be having one eighty three advanced biomarkers used to test your belt planners alone.
Speaker 1
284.41s
okey
Speaker 0
284.89s
Okay, so in this blood planners, we will be working upon all the parameters, like for example, I could say one of the parameters are be focusing upon the omega three content, which helps us to know about the cognitive function. If you have any brain fog or in the heart, right, the blood flow and everything, we can detect it.
Speaker 0
301.61s
I think you know right then we couldn't take like omega by ourselves inside our body. It should be consumed by us. It is not created from within our body.
Speaker 1
311.25s
Yeah, it can't be omega three.
Speaker 0
314.01s
Yeah, you consume omega three every day, right? But what is the effect of omega three? What kind of omega three do you consume? Like for example, it is algae based or it's a fish oil based. So in the fish oil, okay.
Speaker 1
323.83s
in the fish store. fish oil. That's the only service that you know all vegan and that's just a placebo. fish oil is what you know.
Speaker 0
332.13s
yaa. you are vegan.
Speaker 1
334.45s
I'm not vegan. I consume fish oil based.
Speaker 0
337.37s
Oh, fish oil base you consume. Okay.
Speaker 0
339.87s
oke baari oke oke.
Speaker 0
343.03s
understood. No no the omega test was not just for sitting the fish oil level it is completely based upon the cognitive functions and the inflammation rate in those areas. The brain regenerative issue right? So when you are drinking out or stressing out something it will shrink and again go back normal.
Speaker 1
352.87s
Brain
Speaker 0
360.61s
Right? So all the essential nutrients that is required for a body,
Speaker 1
362.69s
that is required
Speaker 1
363.71s
body.
Speaker 0
364.51s
what it is and currently what are we doing this we are finding it out. We do have like a Detsa, we do have Hopped, we do have Pillars, we do have Physiologist over here, we have a doctor, we have a dietician who is going to guide you in this program.
Speaker 1
382.89s
I just would like to know, you know, what all the the sessions treatment that is given.
Speaker 0
391.29s
Okay. Could I connect over a call and explain it to you clearly so that it will be easy for you and for me to understand?
Speaker 1
399.17s
right now we are on the call.
Speaker 0
401.09s
or a video call like.
Speaker 1
405.05s
Okay.
Speaker 0
405.07s
Okay.
Speaker 0
405.61s
GNEET.
Speaker 1
407.57s
half an hour.
Speaker 0
410.21s
yaa it works.
Speaker 0
411.21s
around four can we connect them?
Speaker 1
414.97s
Yaak ho.
Speaker 0
416.07s
oke man. shuvar. ai vil share a request. oke. in ya mail.
Speaker 0
421.23s
we can connect over a call video call okay. I will explain clearly and what we do exactly and everything I will show you.
Speaker 1
422.91s
Okay,
Speaker 1
426.41s
Okay, alright.
Speaker 0
427.17s
Okay buddy. Thank you.