A
Call Intelligence
Vishal Rupal with Vimal — Feb 18, 2026 18:48
Deal Lost
Warm
Call History
2 attemptsRep Performance
7.0/10
Pitch Effectiveness
6.5/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Vishal Rupal. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Feature-forward
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
2:46 (167s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
48
Rep Words / Customer Words
342 / 118
Rep Longest Monologue
17s
Customer Longest Monologue
14s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price discrepancy with website
On your website it was 20000.
|
price | Customer | Yes | clarification/differentiation | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | 59000.00 | Other | Full comprehensive program including 183 biomarkers. |
| blood test | Rep | 20000.00 | Other | The base version without epigenetic testing. |
Key Moments
300:52
Location Confirmation
Confirming Mumbai allows the agent to offer the convenience of 'in-house' sample collection.
01:18
Price Reveal
The 59,000 INR price point creates a moment of friction that requires immediate justification.
01:33
Request for PDF
Indicates high intent; the customer wants to study the value proposition further.
Discovery Questions
2
Q1
vi ar luking far chekap in mumbai ar chennai?
Q2
En enna purpose sir?
Trust Signals
2
Sharing personal WhatsApp number
Requesting specific documentation (PDF)
Enthusiasm Signals
1
Asking 'what will be there in genetic'
Resistance Signals
1
Price shock at 59k
Confusion Signals
1
Confusion between the 20k and 59k packages
Topics Discussed
360 Program
Biomarkers
Epigenetics
Pricing
Home Collection
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and purpose of call. |
| Price Reveal | 2 | neutral | Reacted with 'sorry' and '59000' when the high price was mentioned. |
| Closing | 3 | positive | Agreed to receive documents and take a call tomorrow. |
Call Transcript
Click to expand
Speaker 1
1.07s
Hello.
Speaker 0
3.05s
I'm speaking with Vishal Rupal.
Speaker 1
4.91s
Hello
Speaker 0
5.71s
halo am i speaking with vishal rupal?
Speaker 1
8.35s
yes
Speaker 0
9.15s
ya vishal dis vimal over here from ivo.
Speaker 1
11.51s
enna course?
Speaker 0
13.75s
Yeah sir, I called you regarding the three sixty program which you enquired for. I'm a health mentor over here.
Speaker 1
20.05s
okay okay
Speaker 0
21.53s
Yes, so we are looking for the health checkup for a complete 360 degree health checkup.
Speaker 1
27.37s
okey bottle is covered.
Speaker 0
29.35s
Oh sir, we do have 183 plus biomarkers and we'll be having an epigenetic testing. So it's a very detailed program where you'll be knowing about the exact aging phase of your argon, like 11 groups it will be divided into and 183 plus panels around the biomarkers from head to toe everything will be covered.
Speaker 0
47.49s
oke. so vi ar luking far chekap in mumbai ar chennai?
Speaker 1
51.73s
oh my god.
Speaker 0
52.77s
Mumbai. Okay, so we can do this in-house itself. We can come to your house and collect the samples and we'll be having a doctor consultation and a diet consultation as well.
Speaker 1
61.49s
that is only related to blood.
Speaker 0
63.85s
yaa.
Speaker 1
64.27s
enna enna ki?
Speaker 0
65.29s
yaa blood and right blood spot for epigenetic.
Speaker 1
70.71s
Okay.
Speaker 0
73.45s
da chargers ud bi kaming araund fifty nain.
Speaker 1
78.39s
sorry.
Speaker 0
78.95s
fifty nine thousand.
Speaker 1
79.65s
59000.
Speaker 0
81.85s
ya.
Speaker 1
82.25s
En enna purpose sir? On your website it was 20000.
Speaker 0
86.31s
aa no that is only the blood test sir. epigenetic without. okay okay. epigenetic it is twenty thousand.
Speaker 1
93.83s
okay what will be there in genetic what all is covered can you send me some pdf?
Speaker 0
99.35s
ya shuvar sar ai kyan share yu da detail. dis is yuvar whatsapp nambar rait?
Speaker 0
104.87s
yes sir.
Speaker 1
105.55s
my WhatsApp number.
Speaker 0
106.63s
Yeah, sure sir. I'll share your details for IOA.
Speaker 1
109.57s
So can you can you write my WhatsApp number?
Speaker 0
113.51s
Yeah yeah sir I can write your WhatsApp number. What's your WhatsApp number?
Speaker 1
116.71s
nain seven six nain
Speaker 0
118.33s
nayan seven six nayan.
Speaker 1
121.27s
Four five.
Speaker 0
122.47s
4 5
Speaker 1
123.99s
zero nine zero nine.
Speaker 0
125.49s
zero nine zero nine. okay so my name is vimal. okay. just for a minute i will just drop a hi from my number. that's my number. i have just dropped a hi.
Speaker 1
132.97s
I have just stopped. Hi. Actually vandhu ippo mental vandhu three thousand. Okay, I will share you the brochure. Okay. Ya. Ennannaa ippo avangalukku vandhu enna issue irukku appadinu avanga share you the brochure.
Speaker 0
137.79s
okey ai vil share yu to brochar.
Speaker 0
140.13s
Okay.
Speaker 0
141.13s
ya.
Speaker 0
144.69s
Yeah sir.
Speaker 0
145.93s
I'll share you the sample report. Okay. And what is the epigenetic test? We can have a detailed call exactly what we'll be doing with and without epigenetic test when you are available. So when you will be available?
Speaker 1
159.23s
I will call you tomorrow in the morning.
Speaker 0
162.87s
Sure buddy sure.
Speaker 1
164.51s
Okay thank you.
Speaker 0
165.87s
Thank you, thank you.