A
Call Intelligence
Ravi with Vimal — Feb 10, 2026 13:51
Deal Lost
Cold
Call History
1 attemptRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Ravi.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Ravi. Coaching opportunity.
Low Performance: Vimal
Vimal scored 2.0/10 on call with Ravi. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Kannada
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Lead Type
None
Conversation Flow
Opening Type
warm_callback
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:13 (14s)
Primary Language
Kannada
Secondary Language
English
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
10 / 11
Rep Longest Monologue
3s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Trust/Authority
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of recognition
Sir gottaagta illa.
|
trust/authority | Customer | No | direct contradiction | Poor |
Key Moments
100:12
Customer confusion
Customer explicitly states they don't know who the caller is, leading to the call's failure.
Resistance Signals
1
Confusion/Lack of recognition ('Sir gottaagta illa')
Confusion Signals
1
Customer states they don't understand or recognize the caller at 00:12.
Topics Discussed
Identity verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is confused about who is calling. |
Call Transcript
Click to expand
Speaker 1
0.63s
Hello.
Speaker 0
1.01s
Hello, aashcharya Ravi.
Speaker 1
2.35s
Hello
Speaker 0
3.11s
Hello.
Speaker 1
3.79s
Haa helri.
Speaker 0
5.13s
Ee raavi.
Speaker 1
6.71s
Haudre haudu.
Speaker 0
7.99s
Vimal over here from Aivo.
Speaker 1
12.89s
Sir gottaagta illa.
Speaker 0
13.11s
Gottaagta ide.