A
Call Intelligence
None with Vimal — Feb 12, 2026 16:31
Deal Lost
Cold
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
4.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
likely_self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
moderate
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
8% into call
Pitch Approach
product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:56 (56s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
92 / 41
Rep Longest Monologue
16s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time to talk
Right now is not the right time to communicate so maybe after some time.
|
time | Customer | Yes | acceptance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Negative | Initial pitch and reason for calling. |
Key Moments
200:05
Pitch Start
Agent immediately launches into the 7-day program description.
00:49
Timing Objection
Customer shuts down the conversation due to poor timing.
Resistance Signals
1
Right now is not the right time to communicate
Confusion Signals
1
aiyo aiyo a i double e
Topics Discussed
7-day premium health program
Longevity
Diagnostics
Medical optimization
Language preference
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer listens to the initial pitch. |
| closing | 2 | neutral | Customer states it is not the right time to talk. |
Call Transcript
Click to expand
Speaker 1
0.01s
If you record your name and reason for calling, I'll see if this person is available.
Speaker 0
5.53s
Uh yeah, this is Vimal over here from IO Health Station. You have just recently shown interest in our seven days premium health and longevity program in India. So I just wanted to personally connect. We are preventive longevity health program based in Chennai.
Speaker 0
21.63s
That combines advanced diagnostics with personalization, medical optimization.
Speaker 1
25.83s
Medical optimization. Please stay on the line.
Speaker 1
31.91s
Hello?
Speaker 0
32.57s
Hello.
Speaker 1
33.01s
Hanji.
Speaker 0
33.75s
haanji. very good evening sir. this is vimal over here from cryo.do.
Speaker 1
39.45s
Yes.
Speaker 0
39.95s
Yes.
Speaker 0
41.81s
aiyo aiyo a i double e.
Speaker 1
44.21s
Eh hai ki?
Speaker 0
46.79s
aa sir are you comfortable in english?
Speaker 1
49.61s
Right now is not the right time to communicate so maybe after some time.
Speaker 0
54.59s
okay sure sir. thank you.