A
Call Intelligence
None with Vimal — Feb 18, 2026 15:14
Deal Lost
Cold
Call History
8 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:23 (23s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
42 / 48
Rep Longest Monologue
6s
Customer Longest Monologue
9s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently traveling/Out of town
naan inga veliyila irukkenppa Lucknow-la irukken naanu namma namma oor Madras vandha pinnaadi naalaiku pesuvom naan travel-la irukken
|
time | Customer | Yes | acceptance | Good |
Key Moments
100:13
Customer mentions being in Lucknow
This immediately ended any chance of a sales pitch during this specific call.
Resistance Signals
2
Immediate mention of being out of town
Request to call back later
Confusion Signals
1
Customer initially confused about the company name (IO vs Aiwo)
Topics Discussed
Previous contact
Current location/Travel
Callback timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks for clarification on who is calling. |
| Middle | 2 | neutral | Explains he is in Lucknow and traveling. |
| Closing | 3 | neutral | Ends call quickly. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
0.17s
Hello.
Speaker 0
1.09s
Hello.
Speaker 1
1.73s
Sir, neenga amaiyirungala? Eanna naan ungalukku last time reach out panniyirundhen, namma pesiyirundhom, IO-la irundhu call thangayirundhen.
Speaker 0
8.05s
Enga irundhuppa call panneenga?
Speaker 1
9.13s
Io-la irunthu call pannirungalaa sir?
Speaker 0
12.03s
Aaivo.
Speaker 1
12.81s
Aayvo?
Speaker 0
13.39s
Aamaappa illa naan naan inga veliyila irukkenppa Lucknow-la irukken naanu namma namma oor Madras vandha pinnaadi naalaiku pesuvom naan travel-la irukken naanu okay okay thanks.
Speaker 1
19.15s
Aa undu.
Speaker 1
20.57s
Okay okay.
Speaker 1
22.47s
Sari sir thank you.