A
Call Intelligence
Vijaya with Vimal — Feb 18, 2026 15:12
Deal Lost
Cold
Call History
8 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Vimal
Vimal scored 1.0/10 on call with Vijaya. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Vijaya. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Vijaya.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
female
Language Preference
Marathi/Kannada
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Lead Type
outbound
Conversation Flow
Opening Type
other
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:08 (8s)
Primary Language
Marathi
Secondary Language
Kannada
Code Switching
Low
Total Speaker Turns
2
Rep Words / Customer Words
8 / 0
Rep Longest Monologue
3s
Customer Longest Monologue
0s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:00
Call Start
Agent attempts to verify the identity of the person on the line.
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | No customer response recorded in transcript. |
Call Transcript
Click to expand
Speaker 0
0.75s
Hello. Hello. Vijay.
Speaker 0
5.15s
Hello, aa hello Vijaya, illappa.