A
Call Intelligence
Mohammed with Vimal — Feb 16, 2026 17:59
Deal Lost
Warm
Call History
8 attemptsRep Performance
8.5/10
Pitch Effectiveness
6.0/10
Engagement
8.0/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
4.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Mohammed. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
15% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:56 (117s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
43
Rep Words / Customer Words
248 / 112
Rep Longest Monologue
11s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 4.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Traveling
I am now in the transfer in the so could you call another time?
|
time | Customer | Yes | agreement and rescheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Interested | Introduction of the health program and its customization features. |
Key Moments
200:35
Customer requests callback
Shifts the call from a sales pitch to a logistics/scheduling conversation.
01:18
International number provided
Customer provides a +65 (Singapore) number, indicating he may be an NRI or frequent traveler, increasing lead value.
Discovery Questions
1
Q1
So you're looking for yourself or your mother or your parents?
Trust Signals
2
Sharing personal WhatsApp number
Agreeing to a specific follow-up time
Enthusiasm Signals
1
Requesting details to be sent ('sila details-laam irundhadhunna anuppi vidunga')
Resistance Signals
1
Time constraint (currently traveling)
Topics Discussed
AIWO 360 Program
Customization
WhatsApp Communication
Scheduling
Chennai Location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Discovery | 2 | positive | Confirms interest for himself. |
| Closing | 3 | neutral | Provides international contact number for WhatsApp. |
Call Transcript
Click to expand
Speaker 1
0.09s
Hello
Speaker 0
0.95s
Hello.
Speaker 1
2.67s
Yes. Mohammed? Yes, speaking.
Speaker 0
5.73s
aa ya mohammad jimal o mohammad. from i o. connecting you from i o. i am a health mentor over here.
Speaker 1
12.67s
okey from there
Speaker 0
13.79s
Io A I W.
Speaker 1
15.85s
o okay okay.
Speaker 0
16.77s
ya ya. idhu enkev score avar 360 program.
Speaker 0
21.19s
Yeah, sir. So you're looking for yourself or your mother or your parents or your any kind of process.
Speaker 1
27.51s
yaa myself for me.
Speaker 0
29.55s
Okay.
Speaker 1
29.55s
Okay. And so I am now in the transfer in the
Speaker 1
35.29s
so could you call another time?
Speaker 0
38.29s
Yeah sure sir complete tomorrow morning
Speaker 1
39.39s
tomorrow morning
Speaker 0
40.85s
okay sir. naalaikku kaalai call pannalaam illaingala?
Speaker 1
43.17s
okay neenga chennaiyila irundhu kelungala?
Speaker 0
44.79s
aama chennaila thaan sir. nammaludaiya chennaila irukku. naalaiku kaalaila neenga eppa free-aa iruppeenga sollunga sir. naan andha time call panren.
Speaker 1
50.23s
Okay. Athu maathiri enakku sila details-laam irundhadhunna anuppi vidunga. Kandippa 360.
Speaker 0
53.55s
Kandippaa 360-la enna pannuvomndra oru detail ungalukku naan share panren. Saringala? Athu vandhu customization-um pannalaam. So, andha customization eppadi unga body-kku namma enna help panrom? So, enna irukkunnu solli detail-aa naalaikku discuss pannalaam. Saringala?
Speaker 1
57.57s
Adhu vandhu customization pannalaam.
Speaker 1
65.05s
Okay okay sure sure definitely.
Speaker 0
66.13s
Okay okay okay.
Speaker 1
67.91s
anuppi vidunga. enakku vandhu whatsapp-la anuppeenga-nna edhula anuppeenga?
Speaker 0
70.95s
Namukku WhatsApp-la anuppaaren. Number WhatsApp-la irukku.
Speaker 1
72.33s
whatsapp vandhu indha number-la whatsapp irukkaadhu.
Speaker 0
74.87s
o appadingala? sir ore appa ore oru
Speaker 1
76.47s
plus six five elli irukkiri nimma whatsapp plus six five.
Speaker 0
79.71s
naan oru reference save pannikkiren. avanga problem pannikkiraanga.
Speaker 1
83.47s
blood pick pai.
Speaker 0
88.81s
aa sollunga sir six five
Speaker 1
90.37s
945
Speaker 0
91.79s
64945
Speaker 1
94.57s
66780.
Speaker 0
96.13s
six six seven
Speaker 1
97.99s
eight zero.
Speaker 0
98.89s
eight zero naan solren sir. six five nine four five double six seven eight zero correct-ungala?
Speaker 1
105.29s
You're set.
Speaker 0
106.57s
aa okay mohammed sir. naan ungalukku adhula share panren. saringala? neenga idha paarunga. adhukkappuram ready aagunga. andha conversation. okay?
Speaker 1
114.07s
Okay.
Speaker 0
114.61s
Okay. Thank you.
Speaker 1
116.39s
Thank you.