A

Call Intelligence

None with Vimal — Feb 18, 2026 08:26

Deal Lost Hot
Customer None
Phone +916383419107
Rep Vimal
Team Sales
Date 2026-02-18 08:26
Duration 0:24
Source None

Call History

16 attempts
Total Attempts16
First CallJan 23, 2026
Last CallFeb 25, 2026
Total Talk Time15.3 min
Other RepsSuganya, Bharath Kumar, Bharath Kumar, Bharath Kumar, Suganya
Rep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Close Attempt: Vimal

Vimal did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 16
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Likely
Lead Type follow_up

Conversation Flow

Opening Type direct_pitch
Opening Quality High
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach N/A
Closing Attempt No
Closing Technique None
Call Ending natural_end

Call Structure

Duration 0:24 (24s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 13
Rep Words / Customer Words 32 / 41
Rep Longest Monologue 3s
Customer Longest Monologue 4s
Silence Gaps (>2s) 0 (max 1.0s)
Interruptions 1

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

2
00:09
Customer confirms location
Customer confirms they have already arrived/passed a landmark and are en route.
00:16
ETA Confirmation
Agent confirms arrival in 10-15 minutes, securing the appointment show-up.

Trust Signals

2
Direct communication of location
Commitment to arrival time

Enthusiasm Signals

1
Active confirmation of being on the way

Topics Discussed

Appointment arrival Location coordination Estimated time of arrival

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Confirming arrival status.
Middle 2 positive Confirming they are nearby.
Closing 3 positive Friendly sign-off.

Call Transcript

Click to expand
Source File +916383419107 18-2-2026, 8-26-24am.mp3
Transcript +916383419107_18-2-2026,_8-26-24am_transcript.json
Ingested 2026-03-01 11:20
Call ID #20357