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Call Intelligence

None with Vimal — Feb 17, 2026 16:05

Deal Lost Warm
Customer None
Phone +916383419107
Rep Vimal
Team Sales
Date 2026-02-17 16:05
Duration 1:28
Source None

Call History

16 attempts
Total Attempts16
First CallJan 23, 2026
Last CallFeb 25, 2026
Total Talk Time15.3 min
Other RepsSuganya, Bharath Kumar, Bharath Kumar, Bharath Kumar, Suganya
Rep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
7.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 16
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Collaborator
Lead Type b2c

Conversation Flow

Opening Type direct_pitch
Opening Quality High
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach Operational Coordination
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 1:28 (88s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 33
Rep Words / Customer Words 184 / 112
Rep Longest Monologue 12s
Customer Longest Monologue 9s
Silence Gaps (>2s) 1 (max 2.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation High
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Travel constraints
yenna naan varradhu busla (because I am coming by bus)
 logistics Customer Yes empathy and process explanation Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
blood test Rep -- Positive Coordinating a morning sample collection at 8:30 AM.

Key Moments

2
00:20
Mention of 'difficult client'
Creates urgency for the 8:30 AM appointment by referencing previous conflicts.
01:12
Thyrocare Process Explanation
Agent outlines the specific steps for booking and sample verification.

Trust Signals

2
Agreement to arrive early
Confirmation of having necessary materials ('adhellam irukku')

Resistance Signals

1
Concern about bus travel timing

Confusion Signals

1
Initial audio clarity issues ('enakku kelkkuthungala?')

Topics Discussed

Appointment Scheduling Client Management Logistics/Transportation Thyrocare Booking Process Sample Collection Protocol

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Confirming the call and identity.
Logistics Discussion 2 neutral Worried about bus travel and timing.
Closing 3 neutral Agrees to the early start and process.

Call Transcript

Click to expand
Source File +916383419107 17-2-2026, 4-5-9pm.mp3
Transcript +916383419107_17-2-2026,_4-5-9pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20356