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Call Intelligence

None with Vimal — Feb 16, 2026 18:46

Deal Lost Warm
Customer None
Phone +916383419107
Rep Vimal
Team Sales
Date 2026-02-16 18:46
Duration 1:10
Source None

Call History

16 attempts
Total Attempts16
First CallJan 23, 2026
Last CallFeb 25, 2026
Total Talk Time15.3 min
Other RepsSuganya, Bharath Kumar, Bharath Kumar, Bharath Kumar, Suganya
Rep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
7.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 16
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Trusting
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type follow_up

Conversation Flow

Opening Type direct_pitch
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 1
Pitch Start 30% into call
Pitch Approach Consultative
Closing Attempt Yes
Closing Technique appointment_setting
Call Ending other

Call Structure

Duration 1:10 (71s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 24
Rep Words / Customer Words 48 / 162
Rep Longest Monologue 5s
Customer Longest Monologue 12s
Silence Gaps (>2s) 1 (max 2.0s)
Interruptions 3

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Technician availability/Timing
adhukkappuram vandhu avanga nombu vaippaangalaam... ennala vara mudiyadhundraanga (After that they will fast... they say they can't come)
 logistics Customer Yes flexibility Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Customer -- Positive Customer mentions everything comes under the 360 plan.
food intolerance test Customer -- Committed Confirming inclusion in the test suite.
amino acid test Customer -- Interested Listing specific tests required.

Key Moments

3
00:09
Logistical Constraint Mention
Customer explains the urgency due to the technician's religious fasting (Nombu).
00:37
Product Confirmation
Agent confirms 'Food Intelligence' is part of the 360 package, solidifying the value proposition.
00:48
Time Slot Agreement
Agreement on the 8:30 AM timing for the blood test.

Discovery Questions

1
Q1 enna aachu? (What happened/What's the matter?)

Trust Signals

2
Customer knows specific product names (360, Food Intelligence)
Customer is initiating the scheduling

Enthusiasm Signals

2
Proactive scheduling
Detailed knowledge of the package

Resistance Signals

1
Scheduling conflict due to external technician's religious fasting

Topics Discussed

Blood test scheduling Thyrocare booking Religious fasting (Nombu) impact 360 Health Package Food Intelligence Amino Acid testing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Trying to secure a slot before a religious fasting period (Nombu) starts for the technician.
Middle 2 neutral Verifying specific test inclusions like Amino Acids and Food Intelligence.
Closing 3 neutral Agreeing to call back with a final confirmation.

Call Transcript

Click to expand
Source File +916383419107 16-2-2026, 6-46-11pm.mp3
Transcript +916383419107_16-2-2026,_6-46-11pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20355