A
Call Intelligence
None with Vimal — Feb 21, 2026 11:18
Deal Lost
Warm
Call History
13 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
13
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil/English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Influencer
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:44 (45s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
16
Rep Words / Customer Words
82 / 104
Rep Longest Monologue
7s
Customer Longest Monologue
11s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time constraint/Lunch skip
avar wait panna maattaaru yenna avar time illaannu dhaan he is keeping lunch
|
logistics | Customer | Yes | accommodation | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| session | Rep | -- | Positive | Scheduling a one-hour session in IO. |
Key Moments
200:17
Scheduling Conflict Resolution
The customer clarifies that the patient will arrive at 12:00 and wants to skip lunch to finish early.
00:40
Commitment to Inform
Vimal confirms he will relay the message to the management/doctor ('Ma'am').
Trust Signals
2
Direct coordination of schedules
Familiarity with staff names (Vimal, Bharath, Aarthi)
Topics Discussed
Scheduling
Lunch breaks
Patient arrival time
Internal coordination
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on logistics. |
| Middle | 2 | neutral | Explaining that the patient (Arun) is in a hurry and skipping lunch. |
| Closing | 3 | positive | Agreement reached on the plan. |
Call Transcript
Click to expand
Speaker 1
0.55s
Hello, hello ya.
Speaker 0
2.45s
Aa Shweta Vimal Shweta.
Speaker 1
4.05s
Mm mm thaal thaal
Speaker 0
4.97s
Arun Bharathi right? He said he don't want lunch. Okay. After completing the one hour in IO right? We can he can directly go to Aarthi said. Can we speak on?
Speaker 1
7.57s
Ya
Speaker 1
9.61s
Inga onnu hour.
Speaker 1
14.07s
Ya okay then I will tell them by one o'clock.
Speaker 0
17.25s
Aa illa, pannirendu he will come here, by onna onnootri we can put-aa illa eppadi onnootri-nnu podalaama?
Speaker 1
22.03s
Ya oru o'clock was supposed to be lunch, if she is not going I will put by oru muppathi for the stands, that's not a problem I will inform the ma'am directly.
Speaker 0
27.41s
Aa
Speaker 0
29.13s
Adhaan onpathu irandu irandu irandu irandu he will come you say avar wait panna maattaaru yenna avar time illaannu dhaan he is keeping lunch he is saying I don't have time I don't want lunch I will just do your things and go.
Speaker 0
38.73s
Okay, adhu maadhiri inform pannidureengala? I will send it.
Speaker 1
38.95s
Okay sir.
Speaker 1
40.81s
Aa, I will inform, I will inform.
Speaker 0
42.23s
Sari.
Speaker 1
43.49s
Okay, thank you.