A
Call Intelligence
None with Vimal — Feb 18, 2026 13:25
Deal Lost
Warm
Call History
13 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
50.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
13
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female (based on name Shwetha)
Language Preference
Tamil
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Unknown
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:34 (34s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
17
Rep Words / Customer Words
58 / 54
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:03
Logistics Update
Customer informs that the car is no longer needed as they went in their own car.
00:25
Action Item Confirmation
Rep confirms they will check with the team and contact the driver.
Trust Signals
1
Customer proactively calling to update on logistics
Confusion Signals
1
Rep asks 'scams also they are going by their car or how?' which seems like a transcription error or specific internal jargon.
Topics Discussed
Transportation logistics
Staff coordination (Naveen)
Driver communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Providing information about travel arrangements. |
| Closing | 2 | neutral | Confirming names and next steps. |
Call Transcript
Click to expand
Speaker 1
0.07s
Hello
Speaker 0
0.35s
Hello aa Shwetha avanga carlaye avanga poyittanga car venaama
Speaker 1
4.49s
O they went by their car.
Speaker 0
5.91s
Aa adhe car Naveen-kitta sollidureengala anga?
Speaker 1
7.61s
Sollidureengala?
Speaker 1
9.33s
Okay, so scams also they are going by their car or how?
Speaker 0
13.01s
Aa theriyalaiye, okay, I will send the ME with them, I will ask them once they come, I will ask.
Speaker 1
14.91s
Okay, okay.
Speaker 1
17.67s
Okay haa okay okay thanks.
Speaker 0
19.69s
Okay, aa aa idhu.
Speaker 1
20.87s
Aa
Speaker 0
22.47s
Perumma Naveen anna sollidalaama fine-aa?
Speaker 1
25.63s
Aa, I will just check with the other person and I will call the driver antaanu.
Speaker 0
28.87s
Aa okay okay Naveen anna theriyala?
Speaker 1
29.89s
Mm
Speaker 0
30.75s
Naveen Naveen Naveen
Speaker 1
31.37s
Naveen ya Naveen Naveen I am telling ya.
Speaker 0
33.13s
Aa okay okay.