A
Call Intelligence
None with Vimal — Feb 10, 2026 10:40
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
4.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
female
Language Preference
Tamil
Brand Awareness
none
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
yes
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
54% into call
Pitch Approach
educational
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:49 (110s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
35
Rep Words / Customer Words
214 / 108
Rep Longest Monologue
11s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 4.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
no_need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of awareness/Need
No no enakku endha issue-um illa... maththapadi ellaam okay normal dhaan.
|
no_need | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Other | Rep asks if the customer inquired about the IO 360 program previously. |
Key Moments
300:28
Customer confusion
Customer repeatedly says she doesn't understand who is calling, setting a difficult tone for the pitch.
01:05
Camp inquiry
Customer mistakes the service for a free health camp, indicating a low-intent/freebie-seeking mindset.
01:38
Hard rejection
Customer states she has no health issues, effectively ending the sales opportunity.
Discovery Questions
3
Q1
Indha program eduthutteengala?
Q2
Health concerns edhaavadhu irukkungala Ma'am?
Q3
Correct-aa neenga edhaachum health issues face panreengalaa?
Resistance Signals
2
Pudiyala pudiyala (Don't understand)
Illa enakku theriyalaiye (I don't know/remember)
Confusion Signals
2
Health insurance-aa?
Edhula irundhu call panreenga?
Topics Discussed
Preventive Healthcare
Health Wellness Programs
Health Insurance Confusion
Lead Source (Instagram/WhatsApp)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer did not understand who was calling or why. |
| middle | 2 | neutral | Customer asks if it is a 'camp' where people come to check health. |
| closing | 3 | neutral | Customer states she has no health issues and ends the conversation. |
Call Transcript
Click to expand
Speaker 0
1.05s
Hello.
Speaker 1
2.11s
Aa
Speaker 0
4.09s
Hello.
Speaker 1
5.73s
Hello yaar?
Speaker 0
6.55s
Hello.
Speaker 1
8.03s
Hello
Speaker 0
8.41s
Approaches pesureengala?
Speaker 1
10.39s
Aamaa aamaa.
Speaker 0
12.03s
Ma'am, naan naaye ulla irundhu call panren Ma'am, eppadi irukkeenga?
Speaker 1
15.03s
Pudiyala pudiyala
Speaker 0
16.93s
I O-la irundhu call pandradhu enna, Astro Jazz kitta anuppu irukken.
Speaker 1
19.39s
Mm.
Speaker 1
20.29s
Edhula irundhu call panreenga?
Speaker 0
22.59s
Io Healthcare-la irundhu call panrenna.
Speaker 1
28.71s
Puriyala enakku sari okay ennannu sollunga.
Speaker 0
31.03s
Illa ma'am, IO-la moondru aaru program pathi visarichirundheenga, so adhula naan ungalukku call pannirundheenga, indha program eduthutteengala? Eppadi irundhuchu service?
Speaker 1
39.33s
Ippadi suggestion-laam eduthukkalaam.
Speaker 1
42.79s
Ithu
Speaker 0
44.25s
Ekka ma'am, eduthutteengale enroll panneengale? Eanna vandhu ungaloda neenga visarichirundheengala IO three sixty pathi team-ta? Nivedha previously ungalukku call panniruppaanga, pannaangala? Ungalukku connect pannaangala?
Speaker 1
55.49s
Illa enakku theriyalaiye enakku enna conceptnu ippodhaan puriyudhu
Speaker 0
59.09s
Aa illa illa ma'am, IO-ndradhu vandhu paatheenganna preventive health care ma'am.
Speaker 1
63.61s
Okayngala?
Speaker 0
63.75s
Okkaalaa? So ippa namma
Speaker 1
65.19s
Camp potturundhaangannu yaarum solreengalaa oruthavanga vandhu ellaama check pannuvaangale.
Speaker 0
69.79s
Free camp illa ma'am idhu vandhu paatheenganna ungalukku complete-aa ungalukku health wellness programs-laam ungalukku irukkum IO-la adhula ungalukku number vandhu register aayirundhuchu adhanaala naan ungalukku call panniyirundhen
Speaker 1
73.23s
Vilunthu
Speaker 0
80.07s
Neenga visaarichirundheengannu sollittu.
Speaker 1
83.09s
Avlooru sushimaa
Speaker 0
83.55s
And WhatsApp
Speaker 0
85.25s
WhatsApp-la Instagram-la edhaachum neenga ad click panni irundhirukkalaam paathuttu, health concerns edhaavadhu irukkungala Ma'am? Correct-aa neenga edhaachum health issues face panreengalaa?
Speaker 1
92.45s
Health insurance-aa?
Speaker 0
95.37s
Health insurance-la health issues edhachum irukkungala?
Speaker 1
98.35s
No no enakku endha issue-um illa enakku udane baby mattum dhaan irukkaanga maththapadi ellaam okay normal dhaan.
Speaker 0
104.59s
Okay okay thank you.
Speaker 1
106.21s
Innaadi thaan mummy, innaadi innaadi friend, sari okay.