A
Call Intelligence
Manthesh Rathore with Vimal — Feb 09, 2026 16:51
Deal Lost
Warm
Call History
2 attemptsRep Performance
6.0/10
Pitch Effectiveness
5.0/10
Engagement
5.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Manthesh Rathore. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi/English Mix
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
40% into call
Pitch Approach
Reference-based follow-up
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:27 (27s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
10
Rep Words / Customer Words
42 / 16
Rep Longest Monologue
7s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Committed | Inquiry follow-up |
Key Moments
100:18
Customer confirmation of test
Customer confirms 'blade to test kiya hai sir', indicating they are already in the fulfillment/post-inquiry stage.
Discovery Questions
1
Q1
Have you taken the blood test?
Trust Signals
1
Direct confirmation of taking the test
Topics Discussed
181 blood test
Customer identity
Test status
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity. |
| Discovery | 2 | neutral | Confirms test completion. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
1.07s
Hello, I am speaking with Manthesh from
Speaker 1
3.51s
Haan, mantes sir.
Speaker 0
4.77s
Ya Mantesh Rathore. Very good evening. This is Vimal over here from IO.
Speaker 1
8.73s
Haa.
Speaker 0
10.27s
Yeah, we have inquired about the 181 blood test recently, right? I'm calling IO customer care. Have you taken the blood test?
Speaker 1
18.99s
blade to test kiya hai sir.
Speaker 0
22.49s
okey risentli yu hav teken rait?
Speaker 1
25.19s
Okay sir.
Speaker 0
26.13s
Okay.