A
Call Intelligence
Raghu with Vimal — Feb 10, 2026 10:32
Deal Lost
Cold
Call History
4 attemptsRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
2.0/10
Active Alerts
3No Close Attempt: Vimal
Vimal did not attempt to close on call with Raghu. Coaching opportunity.
Poor Objection Handling: Vimal
Vimal handled only 0% of 2 objections on call with Raghu.
Low Performance: Vimal
Vimal scored 3.0/10 on call with Raghu. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
none
Brand Sentiment
neutral/dismissive
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
primary
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
moderate
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
30% into call
Pitch Approach
product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:33 (33s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
13
Rep Words / Customer Words
68 / 24
Rep Longest Monologue
9s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
not_interested
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Did not enquire
no no no no sir. no no sir nothing.
|
not_interested | Customer | No | reference lead data | Poor |
|
No health concerns
Adhaan enikku health no no no bro no.
|
no_need | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Other | Initial pitch to re-engage the lead. |
Key Moments
200:19
Initial Rejection
Customer immediately denies making an enquiry, setting a negative tone for the rest of the short call.
00:30
Final Refusal
Customer uses Tamil to firmly state they have no health issues and ends the conversation.
Discovery Questions
1
Q1
Having any health concerns?
Resistance Signals
3
Direct denial of enquiry
Repeated use of 'no'
Switching to native language to end conversation
Confusion Signals
1
Customer confused about why they are being called
Topics Discussed
360 Program
Complete Body Test
Health Concerns
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Polite greeting. |
| pitch | 2 | neutral | Strongly denies making an enquiry. |
| closing | 3 | negative | Ends call abruptly after repeating 'no'. |
Call Transcript
Click to expand
Speaker 0
1.05s
hello.
Speaker 1
2.13s
Hello.
Speaker 0
3.43s
haa hello. raghu. hello.
Speaker 1
5.59s
Haanji.
Speaker 0
6.89s
yaa raghun. very good morning. how are you doing?
Speaker 1
8.97s
Aa good evening.
Speaker 0
10.81s
Yeah Raghu Raghu this is Vimal over here from IO Healthcare. You enquired for a 360 program right? A complete body test.
Speaker 1
17.53s
Complete politics.
Speaker 1
19.13s
no no no no sir. no no sir nothing.
Speaker 0
21.93s
Yeah, but it was your number and all those things are came over here. It was given as you enquired. Having any health concerns?
Speaker 1
28.37s
Adhaan enikku health
Speaker 1
30.65s
no no no bro no.
Speaker 0
32.71s
Adhe thank you.