A
Call Intelligence
Mitra with Vimal — Feb 09, 2026 14:48
Deal Lost
Cold
Call History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
3.0/10
Active Alerts
3No Close Attempt: Vimal
Vimal did not attempt to close on call with Mitra. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Mitra.
Low Performance: Vimal
Vimal scored 3.0/10 on call with Mitra. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English/Hindi
Brand Awareness
none
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
yes
Lead Type
outbound
Conversation Flow
Opening Type
other
Opening Quality
average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
50% into call
Pitch Approach
product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:41 (41s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
19
Rep Words / Customer Words
68 / 42
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
disinterest
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location mismatch
o i am in calcutta.
|
logistics | Customer | Yes | reassurance | Average |
|
Lack of interest
Oh no no no no. This is not of interest to me.
|
disinterest | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| preventive and wellness diagnosis | Rep | -- | Negative | Explaining the company's core service. |
Key Moments
200:26
Location Objection
Customer tries to disqualify based on being in Calcutta; rep counters with Pan India service.
00:37
Hard Rejection
Customer shuts down the pitch entirely, leading to the end of the call.
Resistance Signals
2
no no where are you calling from?
This is not of interest to me
Confusion Signals
2
from where?
What is that?
Topics Discussed
Company Introduction
Location/Geography
Preventive Healthcare
Wellness Diagnosis
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Confused about who is calling. |
| discovery | 2 | neutral | Questioning the location and nature of the business. |
| closing | 3 | neutral | Quickly ends the call once the service is explained. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello. Hello.
Speaker 0
0.63s
Hello.
Speaker 0
1.45s
namaste mitra.
Speaker 1
3.69s
Hello?
Speaker 0
4.47s
hello, am i speaking with mitra?
Speaker 1
7.15s
who is calling?
Speaker 0
8.03s
vimala uyarmitra from i o health care.
Speaker 1
11.89s
from where?
Speaker 0
12.77s
ai o health care three homi.
Speaker 1
15.83s
no no where are you calling from?
Speaker 0
17.25s
I am calling from IO Health Care.
Speaker 1
19.87s
What is that?
Speaker 0
21.21s
ya i o elth kyar is kamplitli intu priventiv. an velnes centar fram chennai.
Speaker 1
26.97s
o i am in calcutta.
Speaker 0
29.05s
ya, we do have pan india services sir.
Speaker 1
31.75s
nao vaat is yor sarvis?
Speaker 0
33.57s
ya, vi ar kamplitli intu velnes arnt priventiv ker. dayagnosis.
Speaker 1
37.23s
Oh no no no no. This is not of interest to me. Thank you.
Speaker 0
40.91s
thank you.
Speaker 1
41.07s
Thank you.