A
Call Intelligence
Test Cal with Vimal — Jan 22, 2026 11:08
Deal Lost
Cold
Rep Performance
0.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
0.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Vimal
Vimal did not attempt to close on call with Test Cal. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Test Cal.
Low Performance: Vimal
Vimal scored 0.0/10 on call with Test Cal. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Language Preference
English
Brand Awareness
none
Readiness to Buy
Cold
Lead Type
outbound
Conversation Flow
Opening Type
other
Opening Quality
failed
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:21 (22s)
Primary Language
English
Code Switching
None
Total Speaker Turns
5
Rep Words / Customer Words
9 / 31
Rep Longest Monologue
2s
Customer Longest Monologue
9s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
None
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:00
IVR Connection
The call immediately connects to an Airtel automated menu, indicating a failed contact attempt.
Topics Discussed
Airtel Service Menu
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| entire_call | 1 | neutral | Automated voice response only. |
Call Transcript
Click to expand
Speaker 0
0.47s
welcome to airtel. spam protection is now live on airtel.
Speaker 1
5.09s
for post paid related queries.
Speaker 0
7.63s
press one. to buy a new service, press two. for airtel wifi or x-save, press three.
Speaker 1
17.05s
for prepaid related queries.
Speaker 0
19.49s
Press four.