A
Customer Meshach Manohar
Phone +919994999942
Rep Suganya
Team Support
Date 2026-02-17 16:23
Duration 14:40
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 14, 2026
CityMadurai

Call History

2 attempts
Total Attempts2
First CallFeb 14, 2026
Last CallFeb 17, 2026
Total Talk Time14.7 min
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Technical Quality
10.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 2
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Neutral/Curious
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 4
Pitch Start 5% into call
Pitch Approach Educational/Technical
Closing Attempt Yes
Closing Technique soft_close
Call Ending follow_up_scheduled

Call Structure

Duration 14:40 (880s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 169
Rep Words / Customer Words 1482 / 342
Rep Longest Monologue 62s
Customer Longest Monologue 12s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Logistics/Timing

Objections

2
Objection Category Raised By Handled Technique Quality
Location
Idhu inga Madurai-la irukkudha ungalukku?
logistics Customer Yes service alternative Good
Timing
Illa indha week indha indha indha month end varaikkum ennala mudiyaadhu.
delay Customer Yes future commitment Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 80000.00 Interested Primary product discussed, covering 181 biomarkers.
aiwo 360 program Rep 120000.00 Neutral Upsell for a comprehensive one-day program in Chennai.

Key Moments

4
01:43
Customer asks about Vitamin coverage
Shows high engagement and specific interest in the product details.
05:33
Customer asks about Vascular Calcification
Indicates a high-intent, health-literate lead.
11:13
Customer reveals Stage 2 Fatty Liver
Critical discovery point that justifies the premium testing.
14:27
Customer requests WhatsApp list
Micro-conversion; lead is moving to the next stage of the funnel.

Discovery Questions

4
Q1 Actually enna purposekkaaga adhai panreenganu therinjukkalaama sir?
Q2 Vera edhachum health concerns andha maadhiri irukka sir?
Q3 Ippo last enna age sir ungalukku?
Q4 Master health checker maadhiri scan andha maadhiri ellame neenga pannuveengala sir illa blood test mattum panni paarpeengala?

Trust Signals

3
Sharing medical history (Fatty Liver Stage 2)
Providing home pincode
Requesting WhatsApp documentation

Enthusiasm Signals

2
Asking 'Vitamins ennala cover panreenga?'
Asking about vascular calcification specifically

Resistance Signals

2
Deferring to next month (March)
Questioning if the center is in Madurai

Confusion Signals

1
Confusion over HSRCB vs HSCRP

Topics Discussed

181 Biomarkers Fatty Liver Epigenetic Testing Biological Age Home Sample Collection Chennai Center March Health Routine

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Inquisitive about the purpose of the call.
Discovery/Pitch 2 neutral Actively asks about specific vitamins and cardiac markers.
Closing 3 neutral Provides pincode and agrees to a follow-up.

Call Transcript

Click to expand
Source File +919994999942 17-2-2026, 4-23-54pm.mp3
Transcript +919994999942_17-2-2026,_4-23-54pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20347