A
Call Intelligence
Balaji Kuppusamy with Suganya — Feb 19, 2026 15:41
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Suganya
Suganya did not attempt to close on call with Balaji Kuppusamy. Coaching opportunity.
Poor Objection Handling: Suganya
Suganya handled only 0% of 2 objections on call with Balaji Kuppusamy.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Skeptical
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:43 (44s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
11
Rep Words / Customer Words
78 / 86
Rep Longest Monologue
9s
Customer Longest Monologue
10s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not affordable
it's not affordable to us okay thank you bye.
|
price | Customer | No | none | Poor |
|
Irrelevant/No need
sambandhame illai engalukku sambandham illaadha idhaa irundhadhunna adhanaaladhaan vaithuttom
|
product_fit | Customer | Yes | probing | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Negative | Referencing the lead's form submission. |
Key Moments
200:12
Lead Source Reference
Rep establishes why she is calling, linking it to the customer's own action.
00:30
Price Objection
Customer identifies price as the primary barrier and terminates the conversation.
Discovery Questions
2
Q1
enna purposekaagannu therinjikalaama? (Can I know for what purpose?)
Q2
enna maadhiriyaana issues irukku health health consciousness indha issue? (What kind of health issues or health consciousness issues do you have?)
Resistance Signals
2
It's not affordable to us
sambandham illaadha idhaa irundhadhunna
Topics Discussed
Annual blood tests
Health consciousness
Product affordability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledged the call but was slightly impatient. |
| Discovery | 2 | neutral | Stated the service was irrelevant and they only checked for the rate. |
| Closing | 3 | negative | Abruptly ended the call citing affordability. |
Call Transcript
Click to expand
Speaker 1
0.07s
Hello.
Speaker 0
2.07s
Aa sollungamma.
Speaker 1
2.95s
Mr. Balaji.
Speaker 0
4.31s
Mm sollungamma.
Speaker 1
4.97s
Sir I am Suganya Sir from I Port Limited.
Speaker 0
6.81s
Ivo Limited sollunga machan vishayam sollunga Ivo-la irundhu kooppidureenga theriyudhu sollunga
Speaker 1
12.73s
Illa neenga annually check blood testlaam eduthutteengannu sollittu entry pannirukkeenga, so adhaan enna purposekaagannu therinjikalaama?
Speaker 0
18.69s
So adhaan enna purpose-kkaagannu theriyikkalaam. Illa illa naan check pannen but vandhu adhu sambandhame illai engalukku sambandham illaadha idhaa irundhadhunna adhanaaladhaan vaithuttom okayngala. Adhaan sir ungalukku.
Speaker 1
26.93s
Adhaan sir ungalukku enna maadhiriyaana issues irukku health health consciousness indha issue.
Speaker 0
30.43s
Indha issue-um illamma ungaludaiya indha product edho paarthom sari enna rate-nu therinjukkarathukkaaga ullaara ponaam it's not affordable to us okay thank you bye.
Speaker 1
40.55s
Okay-nga sir, thank you, hello.