A
Call Intelligence
Durairaj Krishnaswamy with Suganya — Feb 19, 2026 20:53
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
3.0/10
Engagement
4.0/10
Conversion Probability
5.0%
Personalization
6.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with Durairaj Krishnaswamy. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Negative (Price-focused)
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
30% into call
Pitch Approach
Value-based / Technical
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:35 (96s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
34
Rep Words / Customer Words
168 / 102
Rep Longest Monologue
11s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Too expensive / Cannot afford
Ennala padhinettayiram roopai ellam kodukka mudiyadhu. I can't afford it.
|
price | Customer | No | value stacking / comparison | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 18000.00 | Negative | Customer mentioned it is too expensive; Rep explained it includes 83 biomarkers and omega fatty acids. |
Key Moments
300:25
Customer raises price objection
The customer immediately shuts down the conversation based on cost before the rep can even finish the intro.
00:54
Specific price mention
Customer mentions the 18,000 INR price point as the specific barrier.
01:15
Rep shifts to health discovery
Rep tries to pivot from price to health needs to see if there is a 'pain point' to leverage, but fails.
Discovery Questions
3
Q1
Ippo enna issue enna issue irukku sir ippo ungalukku health issues edhachum irukkungala?
Q2
Actually ungalukku enna issuesna therinjukkalaamaa sir?
Q3
Diabetes easy andha maadhiri edhaavadhu irukkungala?
Resistance Signals
3
Direct price objection
Interruption of rep's value pitch
Repeated use of 'I cannot afford'
Topics Discussed
Price/Affordability
Biomarkers
Omega Fatty Acids
Diabetes
General Health Status
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledged the call and the form fill. |
| Price Discussion | 2 | negative | Became firm and defensive about his inability to afford the service. |
| Closing | 3 | neutral | Politely ended the call after clarifying he has no major health issues. |
Call Transcript
Click to expand
Speaker 1
1.21s
Hello.
Speaker 0
2.05s
Mr. Durairaj Krishnaswamy.
Speaker 1
4.57s
S.
Speaker 0
5.19s
Naan Suganya health advisor from Ayur Medical Center.
Speaker 1
9.99s
Okay.
Speaker 0
10.55s
Neenga andha Ivo formla vandhuttu specific health issues irundha master health checkup pannippen appadinnu solli potturukkeenga.
Speaker 1
17.35s
Mm.
Speaker 0
17.85s
Ippo enna issue enna issue irukku sir ippo ungalukku health issues edhachum irukkungala enna purposekkaaga sir ippo idhu form fill pannirukkeenga
Speaker 1
25.93s
Whatever it is ungalukku vandhu very very expensive.
Speaker 0
29.05s
Its not expensive sir compared to other labs, other hospitals. Its covered only eighty three biomarkers included omega three, omega six fatty acids.
Speaker 1
41.29s
Mm-hmm.
Speaker 0
41.93s
Aa that also included sir, advanced ella testsume idhula vandhu ungalukku included-aa varum sir.
Speaker 1
44.61s
Aa
Speaker 1
47.79s
Adhu adhu okay-nga, it is very normal but I cannot afford, naan adhai paarthen affordability mudiya maatten.
Speaker 0
51.79s
Athu bahut affordable TV.
Speaker 1
54.35s
Ennala padhinettayiram roopai ellam kodukka mudiyadhu.
Speaker 0
56.67s
Aana neenga Google-la poi search panni paarthaalum sari illa vera enga compare pannaalume idhu panna mudiyaadhu.
Speaker 1
60.51s
Adhe number
Speaker 1
62.85s
Illa correct-aa kooda irukkanum sorry aanaal andha maadhiri sollikkoodaadhu I can't afford it.
Speaker 0
67.31s
Ennaalum.
Speaker 1
67.45s
Okay okay.
Speaker 0
68.65s
Actually ungalukku enna issuesna therinjukkalaamaa sir?
Speaker 1
71.71s
Illa enna ennaala unga treatment-ku avvalavu panam ellam selavu.
Speaker 0
75.95s
Illa naan adhellam ketka varala sir, naan commona ketkuren sir, naanga adhukkaaga mattum naan call pannala.
Speaker 1
79.37s
Oru periya issue illa generally idhudhaan enakku.
Speaker 0
82.73s
Aa aa illa diabetes easy andha maadhiri edhaavadhu irukkungala?
Speaker 1
85.77s
Andha maadhiri ellaam illai.
Speaker 0
88.25s
Okay okay okay normal general set up-aa?
Speaker 1
89.49s
Aamaa.
Speaker 0
91.55s
Okay okaynga sir.
Speaker 1
93.49s
Ok.
Speaker 0
94.17s
Seri okay thank you.