A
Call Intelligence
None with Suganya — Feb 16, 2026 09:56
Deal Lost
Cold
Call History
2 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Suganya
Suganya scored 2.0/10 on call with None. Review recommended.
No Close Attempt: Suganya
Suganya did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Language Preference
English
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Lead Type
outbound
Conversation Flow
Opening Type
greeting
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
information_sent
Call Structure
Duration
0:15 (15s)
Primary Language
English
Code Switching
None
Total Speaker Turns
4
Rep Words / Customer Words
34 / 0
Rep Longest Monologue
6s
Customer Longest Monologue
0s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:00
Automated Greeting
The call is intercepted by a 'record your name' screening service, preventing direct contact.
00:13
Reference to 'iowa 181 letter'
The specific reason for the call is stated before the recording ends.
Topics Discussed
Identification
Iowa 181 Letter
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Automated response system. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hi, if you record your name and reason for calling, I'll see if this person is available.
Speaker 1
6.39s
I'm Suganya from
Speaker 0
9.59s
I am Suganya from IO Medical Center support team regarding
Speaker 0
13.51s
iowa 181 letter.