A
Call Intelligence
Koushik Gopal C with Suganya — Feb 14, 2026 14:21
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
4.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with Koushik Gopal C. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
None
Brand Sentiment
Neutral/Confused
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
72% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:48 (48s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
13
Rep Words / Customer Words
68 / 32
Rep Longest Monologue
7s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
No Interest
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of awareness/Denial of intent
Theriyalainga enga edhu enna adhu?
|
no interest | Customer | Yes | clarification | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Other | Referencing the form the customer filled. |
Key Moments
200:26
Customer Denial
Customer explicitly states they don't know what the rep is talking about, marking the lead as likely junk or accidental.
00:43
Abrupt Dismissal
Customer cuts off the rep's explanation to end the call.
Discovery Questions
1
Q1
enna purpose-nu therinjukkalaamaa sir?
Resistance Signals
3
Denial of filling form
Confusion about brand name
Abrupt ending
Confusion Signals
2
Theriyalainga enga edhu enna adhu?
Enna phone madam?
Topics Discussed
AIWO 181 Form
Blood Test
103 Biomarkers
Full Body Checkup
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Initial greeting. |
| Discovery | 2 | neutral | Customer asks 'Enna phone madam?' and 'Theriyalainga enga edhu enna adhu?' |
| Closing | 3 | neutral | Customer abruptly ends the conversation saying 'Illai illai naan adhuvum kuduthuraalaam' (No, no, I'll give that too/I'm done). |
Call Transcript
Click to expand
Speaker 1
0.45s
Hello
Speaker 0
1.77s
Hello aa sir good afternoon sir, naan Suganya sir IBO Medical Center Support Wing-la irundhu call pannirukken.
Speaker 1
8.83s
Hello.
Speaker 0
9.03s
Aa
Speaker 0
10.15s
Aa sir, neengal onnu aindhu blood testukkaaga form fill pannirukkeenga, enna purpose-nu therinjukkalaamaa sir?
Speaker 1
15.73s
Enna phone madam?
Speaker 0
18.73s
One Ivo ondru aindhu ondru testukkaga form fill pannirukkeenga enna purposekkaaga therinjukkalaam Ma'am Sir.
Speaker 1
26.01s
Theriyalainga enga edhu enna adhu?
Speaker 0
28.55s
I O sir A I W O I O.
Speaker 1
32.39s
Naan vandhu form fill up panni kodukkurenga.
Speaker 0
35.17s
Idhula vandhu onnooru moonru biomarkers irukkum sir, full body checkup maadhiri.
Speaker 1
43.01s
Illai illai naan adhuvum kuduthuraalaam.
Speaker 0
45.67s
Okay okay thank you.
Speaker 1
47.71s
Okay.