A
Call Intelligence
Ajith M with Suganya — Feb 18, 2026 15:40
Deal Lost
Cold
Lead Source
Meta AdsCall History
6 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
4Low Performance: Suganya
Suganya scored 2.0/10 on call with Ajith M. Review recommended.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Ajith M. Coaching opportunity.
Poor Objection Handling: Suganya
Suganya handled only 0% of 2 objections on call with Ajith M.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Ajith M.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Negative
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Yes
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:44 (45s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
13
Rep Words / Customer Words
22 / 84
Rep Longest Monologue
3s
Customer Longest Monologue
9s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Very Negative
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Process/Harassment
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Frequency of calls
thiruppi thiruppi call panreenga, pona vaatti enna pesinomnu kooda theriyaama call panreenga
|
process | Customer | No | none | Poor |
|
Not interested right now
enakku eppa venumo naan call panren... I am not going to take it with you
|
time | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health products | Customer | -- | Negative | Customer mentions having already received product information/details. |
Key Moments
300:11
Callback Dispute
The customer denies asking for a callback, creating immediate friction and distrust.
00:21
Harassment Complaint
Customer complains about repeated calls and the rep's lack of context from previous interactions.
00:33
Final Rejection & Block
Customer explicitly terminates the relationship and threatens to block the number.
Resistance Signals
4
Explicit request to stop calling
Threat to block number
Accusation of harassment ('Yen paduthureenga')
Denial of callback request
Confusion Signals
1
Customer didn't recognize the brand name initially ('IO' vs 'AIWO')
Topics Discussed
Call frequency
Previous conversation context
Product information received
Blocking the caller
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | negative | Asks 'From where?' and 'What is the matter?' |
| Middle | 2 | negative | Accuses rep of calling repeatedly without knowing previous context. |
| Closing | 3 | negative | Threatens to block and demands no more calls. |
Call Transcript
Click to expand
Speaker 0
0.71s
Hello.
Speaker 1
1.65s
Hello sir, Suganya sir, IO Health Center-la irundhu.
Speaker 0
5.05s
Enga irundhu?
Speaker 1
5.77s
I O sari I W O.
Speaker 0
7.93s
Sollunga enna vishayam?
Speaker 1
8.97s
Aa neengal call back panna sollirukkeengalaya sir.
Speaker 0
11.05s
Naan eppa ungalai eppa call back panna sonnen ungalai?
Speaker 0
16.99s
Eppa panna sonna ungala?
Speaker 1
19.91s
Sir
Speaker 0
21.25s
Sollunga, thiruppi thiruppi call panreenga, pona vaatti enna pesinomnu kooda theriyaama call panreenga, enakku gnaabagam irukku enna pesinomnu.
Speaker 0
30.21s
Yen paduthureenga call panni mudhalla?
Speaker 0
33.51s
Unga product-laam anuppichitteenga, enakku eppa venumo naan call panren, enakku eppa letters irukkumo appa edukkuren. Ippa neenga ippa pannirunthaalum I am not going to take it with you, so just I am going to block you, don't call me again.
Speaker 1
43.85s
Okay.